ServiceNow ITSM vs Zendesk Employee Service
| ServiceNow ITSM | Zendesk Employee Service | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $29/mo | |
| Platforms | Android, iOS, Web | Android, api, iOS, Web |
| Free plan | No | No |
| On-call scheduling | Yes | |
| Escalation policies | Yes | |
| Status page | none | |
| Post-incident reviews | Yes | |
| Stakeholder updates | Yes | |
| SLA management | Yes | |
| Asset management | Yes | |
| AI ticket triage | Yes | |
| AI knowledge answers | Yes | |
| Employee service portal | Yes | |
| Workflow approvals | Yes | |
| IT asset management | Yes | |
| Request channels | email, help center, web and mobile messaging, social messaging, voice, text, live chat, web widget, mobile SDK, API |
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