Pega Customer Service vs Vivantio
| Pega Customer Service | Vivantio | |
|---|---|---|
| Paid from | $49/mo | |
| Platforms | api | api, self-hosted, Web |
| API access | Yes | |
| Supported channels | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| Free plan | No | |
| Paid from | 49 /mo | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | cloud | |
| Deployment options | cloud |
Listed together in Best Help Desk Software