Best Incident Management Software in 2026
Updated
In short: ITOC360 is ranked #1 of 27 as of 4 October 2026, ahead of PagerDuty and Spectate. The best-ranked option with a free plan is PagerDuty. The lowest first paid tier on this page is Grafana Cloud Application Observability at $0.03/mo.
Incident management software supports teams as they coordinate responses to incidents and review them afterward. Compare escalation policies, incident retention, and mobile apps with audit logs, post-incident reviews, and status pages. Free plan availability and “Paid from” provide additional cost details. AlertOps, PagerDuty, and incident.io lead the entries, with xMatters and ITOC360 also near the top. Consider which parts of the response workflow matter to your team, from escalation and updates to reviewing an incident, then weigh those needs against the listed product and plan details.
27 incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 ITOC360 iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$12/mo Escalation policies: YesPost-incident reviews: YesStatus pages: Yes
- 2 PagerDuty iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$233.33/mo Escalation policies: Yes
- 3 Spectate iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free Escalation policies: NoPost-incident reviews: YesStatus pages: Yes
- 4 AlertOps iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$8/mo Escalation policies: Yes
- 5 incident.io iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$15/mo Escalation policies: Yes
- 6 xMatters iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$15/mo Escalation policies: Yes
- 7 CrisisGo iPhone + Android RecognisedPhone appDocumentedFree plan 7.2$210/mo
- 8 Veoci iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Escalation policies: YesPost-incident reviews: Yes
- 9 All Quiet iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$4.99/mo Escalation policies: YesPost-incident reviews: YesStatus pages: Yes
- 10 Everbridge Crisis Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 Escalation policies: YesPost-incident reviews: Yes
- 11 Xurrent IMR iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$6/mo Escalation policies: YesPost-incident reviews: YesStatus pages: Yes
- 12 AlertMedia Incident Management & Response iPhone + Android RecognisedPhone appDocumentedFree plan 7.0 Escalation policies: YesPost-incident reviews: Yes
- 13 Rootly iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$20/mo Escalation policies: Yes
- 14 Noggin Crisis & Incident Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Escalation policies: YesPost-incident reviews: Yes
- 15 Mutualink LNK360 iPhone + Android RecognisedPhone appDocumentedFree plan 6.6
- 16 Grafana Cloud Application Observability No phone app RecognisedPhone appDocumentedFree plan 6.4$0.03/mo
- 17 FireHydrant No phone app RecognisedPhone appDocumentedFree plan 6.3$25/mo Escalation policies: Yes
- 18 Palo Alto Networks Cortex Cloud API Security No phone app RecognisedPhone appDocumentedFree plan 5.8 Post-incident reviews: Yes
- 19 BlackBerry AtHoc No phone app RecognisedPhone appDocumentedFree plan 5.5 Escalation policies: YesPost-incident reviews: Yes
- 20 DFIRe No phone app RecognisedPhone appDocumentedFree plan 5.5
- 21 TheHive No phone app RecognisedPhone appDocumentedFree plan 5.5 Post-incident reviews: Yes
- 22 CyberCPR No phone app RecognisedPhone appDocumentedFree plan 5.2
- 23 DFIR-IRIS No phone app RecognisedPhone appDocumentedFree plan 5.2
- 24 Request Tracker for Incident Response No phone app RecognisedPhone appDocumentedFree plan 5.0 Escalation policies: Yes
- 25 Incidental No phone app RecognisedPhone appDocumentedFree plan 4.9 Status pages: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which incident management software is ranked first on Samsung Mobile US Press?
ITOC360 is ranked #1 of 27 with a score of 7.9. PagerDuty is second and Spectate third.
How many of these have a free plan?
8 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Grafana Cloud Application Observability has the lowest first paid tier we found: $0.03/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.