- Home
- Mass Notification Software
- BlackBerry AtHoc
BlackBerry AtHoc
Waterloo, Ontario, Canada
What it is
BlackBerry AtHoc is a critical event management platform for government and critical infrastructure organizations, combining emergency notifications with incident response tools. It brings alerts, personnel status, field reports, maps, geofences, and connected systems into a shared operational view. Teams can target messages and actions by role, location, organization, or operational context. Field personnel can use the mobile app for two-way participation and structured reporting. Alerts can be sent through WhatsApp, Microsoft Teams, SMS, email, voice, desktop pop-ups, and mobile push notifications. AtHoc 7.22 supports automatic user data synchronization with Microsoft Entra ID and secure private ArcGIS map layers. Its SDK provides portable APIs for integrations, though BlackBerry says it is currently for existing customers. BlackBerry states AtHoc Cloud holds FedRAMP Class D (High) authorization and lists the product among those with ISO/IEC 27001, 27017, and 27018 certifications. AtHoc supports two-way communication in 19 languages. The product page directs prospective customers to request a demo; pricing is not displayed.
For and against
For
- Targets communications by role, location, and context.
- Offers alerts across messaging, email, voice, and mobile channels.
- Mobile app supports two-way participation and field reports.
- Supports two-way communication in 19 languages.
Against
- Pricing is not displayed.
- The SDK is currently for existing AtHoc customers.
The verdict
AtHoc combines emergency alerts with tools for sharing operational status and coordinating field responses. Organizations interested in the platform must request a demo to discuss access and pricing.
Who it suits
AtHoc is intended for government and critical infrastructure organizations coordinating emergency communications and incident response. Its targeting and field reporting features may suit teams working across roles and locations.
Plans and prices
BlackBerry AtHoc
Pricing provided by demo or sales inquiry
Read 7 Oct 2026 · blackberry.com
On the record
- APIs
- The AtHoc SDK provides portable APIs for integration with the AtHoc system, and BlackBerry says the SDK is currently for existing AtHoc customers.blackberry.com · read 7 Oct 2026
- Channels
- BlackBerry says alerts can be delivered through WhatsApp, Microsoft Teams, SMS, email, voice, desktop pop-ups, and mobile app push notifications.blackberry.com · read 7 Oct 2026
- Coordination
- The platform brings alerts, personnel status, field reports, maps, geofences, and connected systems into a shared operational view.blackberry.com · read 7 Oct 2026
- Government use
- BlackBerry positions AtHoc for federal agencies and reports that 80% of U.S. federal government agencies trust it for crisis communications.blackberry.com · read 7 Oct 2026
- Integrations
- AtHoc 7.22 supports automatic user data synchronization with Microsoft Entra ID and secure private ArcGIS map layers.blackberry.com · read 7 Oct 2026
- Languages
- BlackBerry says AtHoc supports two-way communication in 19 languages.blackberry.com · read 7 Oct 2026
- Mobile app
- The AtHoc mobile application supports two-way participation and structured reporting for field personnel.blackberry.com · read 7 Oct 2026
- Pricing access
- The product page directs prospective customers to request a demo; it does not display a price.blackberry.com · read 7 Oct 2026
- Purpose
- BlackBerry describes AtHoc as a critical event management solution for government and critical infrastructure, combining emergency notifications with incident response tools.blackberry.com · read 7 Oct 2026
- Security
- BlackBerry states that AtHoc Cloud holds FedRAMP Class D (High) authorization and lists AtHoc among products with ISO/IEC 27001, 27017, and 27018 certifications.blackberry.com · read 7 Oct 2026
- Support
- AtHoc Enterprise support provides a support portal, support request tickets, and urgent request phone numbers for North America and other regions.blackberry.com · read 7 Oct 2026
- Targeting
- Messages and actions can be targeted by role, location, organization, and operational context.blackberry.com · read 7 Oct 2026
