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- Request Tracker for Incident Response
On the recordRead 8 Oct 202615 facts
Request Tracker for Incident Response
Waltham, Massachusetts, United States
Plans and prices
Community
Free
Unlimited users & tickets · full RT feature set · source code & API access · community forum support
Read 8 Oct 2026 · requesttracker.com
Build
$450a month, billed yearly
20,000 tickets/year · 1 designated support rep · email support · 2 business day SLA
Read 8 Oct 2026 · requesttracker.com
Scale
$1,650a month, billed yearly
100,000 tickets/year · 2 designated support reps · email & chat support · 1 business day SLA
Read 8 Oct 2026 · requesttracker.com
Transform
Priced on request
Unlimited tickets · 4 designated support reps · email & chat support · 4 business hour SLA
Read 8 Oct 2026 · requesttracker.com
On the record
- Automation
- The RT API can accept automatic data feeds from systems including Splunk, ArcSight, Nagios, Squil, and Qualys.requesttracker.com · read 8 Oct 2026
- Communications
- Teams can communicate with reporters, counterparts at other security teams, and internal teams coordinating countermeasures.requesttracker.com · read 8 Oct 2026
- Data and audit
- Tickets log activity, support custom fields, and track key dates for SLAs.requesttracker.com · read 8 Oct 2026
- Deployment
- RT and RTIR are available for free download and self-hosting, and the vendor also offers Cloud RT.requesttracker.com · read 8 Oct 2026
- Incident correlation
- RTIR correlates information from incident reports to find patterns and link reports to a common root cause incident.requesttracker.com · read 8 Oct 2026
- Incident handling
- RTIR supports merging and splitting incidents, bulk ticket operations, and cascading status changes across linked tickets.requesttracker.com · read 8 Oct 2026
- Maker
- Best Practical Solutions LLC develops and maintains RT and RTIR and says it has served organizations worldwide since 2001.requesttracker.com · read 8 Oct 2026
- Network analysis
- RTIR parses IP addresses into custom fields and provides lookup interfaces including traceroute, whois, and remote site security ratings.requesttracker.com · read 8 Oct 2026
- Purpose
- RTIR builds on RT with preconfigured queues and workflows designed for incident response teams and is used by CERT and CSIRT teams.requesttracker.com · read 8 Oct 2026
- Reporting
- RTIR can generate activity reports in HTML, text, or spreadsheet format and report activity by dates and constituencies.requesttracker.com · read 8 Oct 2026
- Security
- The vendor accepts software security reports by email and provides a public key for encrypting reports.requesttracker.com · read 8 Oct 2026
- Support
- Paid on-premise support plans include installation and upgrade support, product bug triage, direct access to RT engineers, and formal SLA response times.requesttracker.com · read 8 Oct 2026
- Trial
- The vendor offers a 14-day trial for RT or RTIR with either on-premise or Cloud RT deployment selection.requesttracker.com · read 8 Oct 2026
- Workflows
- Separate queues support report triage, incident handling, investigation, and countermeasures.requesttracker.com · read 8 Oct 2026
