ZibaDesk

ZibaDesk is a beauty CRM for salons and clinics that combines appointments, point of sale, customer records, and online booking. Client profiles can contain appointment, service, product, and payment history, as well as formulas, colour codes, sensitivities, preferences, contraindications, and consent. The CRM shows lifetime spend, visit frequency, and rebooking rate. Users can segment clients and send targeted SMS and WhatsApp campaigns; points and rewards apply automatically at checkout. The maker also lists gift cards, SMS reminders, multi-language support, and offline-first POS. Its interface supports English, Persian, Vietnamese, Korean, Chinese, French, and German, with right-to-left support for Persian and Arabic. Listed integrations include Stripe Payments, ClickSend SMS, WhatsApp Messaging, Tyro EFTPOS, and Xero. Xero sends completed sales as paid GST invoices with line items and matched customer contacts for businesses using AUD or NZD; only sales rung after setup and auto-sync are enabled are sent, and historical migration is not included by default. Pro costs A$19.99 a month per business; Ultra costs A$39.99 a month per business.

ZibaDesk combines beauty-business operations with client history, outreach, and loyalty tools. Its free plan covers one staff member, while Pro and Ultra provide paid options with broader staff capacity and support.

ZibaDesk suits salons and clinics that need appointment, customer, and point-of-sale tools together. Its listed customer types include hair, nail, lash and brow, spa, aesthetic, tanning and waxing, and tattoo businesses.

ZibaDesk brings salon and clinic appointments, sales and client records into one platform. It suits beauty businesses that need treatment-specific notes as well as tools to encourage repeat visits. Its appeal is strongest for teams that can use its SMS and WhatsApp outreach; the free plan’s one-staff cap makes it a starting point, not a team plan.

Overview

Profiles bring appointment, service, product and payment history together with notes for formulas, colour codes, sensitivities, preferences, contraindications and consent. That detail is particularly relevant to businesses where each visit depends on remembering a client’s treatment history. Lifetime spend, visit frequency and rebooking rate add useful signals for retention, while segmented SMS and WhatsApp campaigns let businesses target outreach rather than send the same message to everyone.

Loyalty points and rewards apply automatically at checkout, connecting repeat-visit incentives with sales. The broader platform also includes point of sale, online booking, an appointment calendar, inventory tracking, gift cards, SMS reminders and offline-first POS. The maker says client data is encrypted and access-controlled, with clinical photos in a private encrypted vault. For Australian clinics, records, photos, consents and recordings are hosted in Australia at data centres holding ISO 27001 and SOC 2 Type 2 certification. Clinic customers can export clients, appointments, sales and clinical records as CSV or JSON, consents as PDF and photos as image files.

Key features

• Client history and treatment notes: Combining purchase and appointment history with clinical and preference notes helps salons and clinics keep service context with the customer record.
• Retention tools: Client segmentation, SMS and WhatsApp campaigns, and checkout-applied rewards make ZibaDesk more than a booking and till system. Businesses that do not plan to use outreach or loyalty may get less from this breadth.
• Sales and accounting: The Xero integration sends completed sales as paid invoices with line items, GST and matched customer contacts. It is available to businesses using AUD or NZD, and only sales rung through after connection and auto-sync are enabled are sent; historical migration is not included by default.
• Languages and connections: The interface supports English, Persian, Vietnamese, Korean, Chinese, French and German, with right-to-left support for Persian and Arabic. Listed integrations include Stripe Payments, ClickSend SMS, WhatsApp Messaging and Tyro EFTPOS.

Pricing

ZibaDesk offers a free plan and a 14-day free Pro trial with no credit card required. Pro and Ultra are billed per business, so their listed prices are not per staff member.

The Free plan covers a single staff member and lacks the paid plans’ stated campaign, scheduling and support provisions. Pro raises capacity to five but is not the fit for a team that needs more; Ultra removes the staff cap and adds dedicated support and priority onboarding. The 14-day trial applies to Pro, not Ultra.

Platforms

ZibaDesk is available on Android, iOS, macOS, web and Windows. Its platform breadth is useful for businesses that need access across mobile devices and desktop systems.

Who it's for

Its audience spans hair, nail, beauty, lash and brow salons, spas, aesthetic clinics, tanning and waxing businesses, and tattoo studios. The detailed notes and clinical-photo handling make it especially relevant to treatment-led businesses; the free single-staff plan is more suitable for a solo provider than a multi-person operation.

Pros and cons

• Pro: Treatment-specific notes sit alongside service and payment history, making the client record useful beyond contact and booking management.
• Pro: Segmentation, SMS and WhatsApp campaigns, plus automatic rewards at checkout, connect outreach and loyalty to the customer workflow.
• Pro: Clinic customers have multiple export formats for records, consents and photos, supporting data portability.
• Con: The Free plan is limited to one staff member, so a team must move to a paid tier.
• Con: Xero syncing is limited to new sales rung through after setup and auto-sync activation; it does not include historical migration by default.

Alternatives

For a broader shortlist, see Salon CRM Software.

• WellnessLiving is a paid option with a free plan and trial; its Starter plan is $62 a month billed annually for one staff member, booking and staff and client apps. Consider it if those listed booking and app provisions better match your needs.
• Salonist has a free plan and trial, with a free Marketplace Listing tier capped at 50 appointments per month. It may suit a business whose booking volume fits that allowance.
• Wellnito offers a free-forever plan at ₹0 with 100 appointments and 100 bills per month, CRM for up to 500 clients and three staff. Choose it if those caps and its free tier suit your operation.
• DaySmart Salon is a paid option with a free trial and a Basic plan at $29 a month for one user. It is an alternative for readers comparing paid salon software.
• GlossGenius is paid, has a free trial and offers a Standard plan at $28 a month. It is another option for readers considering paid software.
• Kitomba is a paid alternative with Lite and Grow plans at custom pricing.
• Meevo is a paid alternative with salon and spa plans at custom pricing.
• PandaCue is a paid alternative with a free trial.

Verdict

ZibaDesk is a strong fit for salons and clinics that want detailed treatment records, client retention tools and day-to-day operations together, particularly where SMS or WhatsApp campaigns and checkout rewards will be used. Look elsewhere if a multi-person business needs a free tier, or if importing historical sales into Xero is essential; the free plan is solo-only, and Xero sync covers sales rung through after setup.