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Yext Reviews
Yext Reviews · New York, NY, United States · founded 2006
What it is
Yext Reviews helps businesses monitor reviews, manage responses, and request new reviews across publisher networks, while also publishing first-party reviews on their websites. Monitoring brings reviews from Google, Facebook, Yelp, TripAdvisor, Trustpilot, GoLocal, MeinungsMeister, first-party sources, and more than 80 industry sites into one platform with filters, notifications, and trend analysis. Teams can reply manually, use templates, or generate responses with AI; workflow rules can route reviews and automate replies. Review requests can be sent by email or SMS, or triggered with QR codes. Businesses can embed reviews on their websites, share them to social networks, and send star ratings to Google Ads. Yext describes sentiment analysis across locations and automated requests when a location falls behind nearby competitors. Its Scout mobile app can monitor reviews, send new-review alerts, and help users reply with AI. Listed controls include role-based access, approval workflows, audit trails, and PHI protection. Pricing is on request, with Monitoring, Response, and Generation offered as separate packages; there is no free plan.
For and against
For
- Monitors Google, Facebook, Yelp, and 80+ industry sites.
- Review requests can use email, SMS, or QR codes.
- AI-assisted replies and workflow automation are available.
- Reviews can be embedded, shared socially, or sent to Google Ads.
Against
- No free plan is listed.
- Pricing is available on request.
- Replies are limited to 100 reviews at a time.
The verdict
Yext Reviews combines review monitoring, response workflows, and review generation with tools for publishing and analyzing reviews. Buyers should note that pricing is on request and the three main functions are separate packages.
Who it suits
It suits businesses and teams that manage reviews across multiple locations or publisher networks. Yext says its Reviews help applies to Enterprise, Partner, and Small Business accounts in all regions.
Plans and prices
Review Generation
Separate package · Contact account team for purchasing questions
Read 5 Oct 2026 · help.yext.com
Review Monitoring
Separate package · Contact account team for purchasing questions
Read 5 Oct 2026 · help.yext.com
Review Response
Separate package · Contact account team for purchasing questions
Read 5 Oct 2026 · help.yext.com
On the record
- AI and sentiment
- The product page describes AI-powered response templates, sentiment analysis across locations, and automated review requests when a location falls behind nearby competitors.yext.com · read 5 Oct 2026
- Mobile app
- Yext says its Scout mobile app can monitor reviews, notify users about new ones, and help them reply with AI; its publisher page links to iOS and Android app listings.yext.com · read 5 Oct 2026
- Monitoring
- Review Monitoring brings reviews from Google, Facebook, Yelp, TripAdvisor, and other publishers into one platform with filters, notifications, and trend analysis.help.yext.com · read 5 Oct 2026
- Product
- Yext Reviews helps businesses monitor, respond to, and generate reviews across the publisher network, and publish first-party reviews on their websites.help.yext.com · read 5 Oct 2026
- Request channels
- The product page says review requests can also be triggered through QR codes and email or text.yext.com · read 5 Oct 2026
- Response limit
- Users can respond to up to 100 reviews at a time using freeform text or review response assets.help.yext.com · read 5 Oct 2026
- Review marketing
- Yext says businesses can embed reviews on their website, share them to social, and push star ratings into Google Ads.yext.com · read 5 Oct 2026
- Review requests
- Review Generation can request reviews via email or SMS, and generated first-party reviews can be published on a business website.help.yext.com · read 5 Oct 2026
- Review responses
- Users can respond manually, use templates, or generate responses with AI, while workflow rules route reviews and can automate responses.help.yext.com · read 5 Oct 2026
- Salesforce integration
- Yext lists Salesforce Review Generation and Salesforce Service Cloud for Reviews integrations.yext.com · read 5 Oct 2026
- Security controls
- The product page lists role-based access, audit trails, PHI protection, and approval workflows, and describes the product as HIPAA-ready.yext.com · read 5 Oct 2026
- Support
- Yext Support accepts requests through the platform, Help Center, in-platform chat, or email, and lists weekday support in EST/EDT, GMT, and CET time zones.help.yext.com · read 5 Oct 2026
- Trust and compliance
- Yext's Trust Center lists SOC 2, GDPR, HIPAA, PCI DSS, and CPRA under compliance.trustcenter.yext.com · read 5 Oct 2026
- Who it serves
- Yext's Reviews help article applies to Enterprise, Partner, and Small Business accounts in all regions.help.yext.com · read 5 Oct 2026
