GuestRevu
GuestRevu · London, United Kingdom and Port Alfred, South Africa · founded 2012
What it is
GuestRevu is web-based guest feedback and online reputation software for hospitality businesses. It provides customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. Its reputation tools gather reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for approval, editing, or personalization, and summarize feedback into themes and insights. GuestRevu supports one-way and two-way integrations for data sharing and automation, with listed connections including Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Plans range from a free offering to paid options: CORE costs $34.99 a month per property, while PRO+ costs $93,348 a month depending on size and room count. Support is available by phone, email, and online chat.
For and against
For
- Customizable pre-, in-, and post-stay surveys
- Monitors reviews from more than 40 sites
- AI drafts responses and summarizes feedback
- Multiple guest survey channels
- Free plan available
Against
- CORE and PRO+ have recurring listed prices
- PRO+ price varies by size and room count
- Service is focused on hospitality
The verdict
GuestRevu combines survey collection, review monitoring, response assistance, sentiment analysis, and reporting for hospitality teams. Its plan differences center on source coverage, reporting depth, competitor tracking, and multi-property controls.
Who it suits
GuestRevu suits hotels and hospitality teams collecting guest feedback, monitoring reviews, and coordinating reputation work across properties. Its group controls are relevant to organizations needing shared dashboards and access views.
Plans and prices
CORE
standard survey · top 3 review sites · competitor tracking · basic reporting
Read 15 Oct 2026 · guestrevu.com
PRO+
custom-branded surveys · 20+ review sources · AI reporting · AI review responses
Read 15 Oct 2026 · guestrevu.com
LITE
top 3 review sites · competitor tracking · basic reporting · weekly email reports
Read 15 Oct 2026 · guestrevu.com
GROUP+
group dashboards and leaderboards · property switching · custom user access and views · shared team insights
Read 15 Oct 2026 · guestrevu.com
On the record
- AI analytics
- AI Analytics produces themes, keywords, sentiment scores, action items and service-ticket suggestions from feedback.guestrevu.com · read 15 Oct 2026
- AI responses
- GuestRevu AI drafts personalized review replies that staff can edit and approve before posting.guestrevu.com · read 15 Oct 2026
- API and SDK availability
- API Tracker lists no public developer documentation, API reference, webhooks, SDKs, sandbox, authentication details or OpenAPI specification for GuestRevu.apitracker.io · read 15 Oct 2026
- Case management
- The platform includes service tickets for assigning tasks, tracking priorities and monitoring completion.guestrevu.com · read 15 Oct 2026
- Company founding
- LinkedIn lists GuestRevu as founded in 2014.linkedin.com · read 15 Oct 2026
- Company history
- GuestRevu says it began helping hoteliers gather guest feedback in 2012.guestrevu.com · read 8 Oct 2026
- Company size
- LinkedIn lists GuestRevu as a privately held software-development company with 11–50 employees.linkedin.com · read 15 Oct 2026
- Competitor monitoring
- The product tracks competitors' online reputation and supports competitor benchmarking.guestrevu.com · read 15 Oct 2026
- Data protection
- GuestRevu says it uses encryption in transit and at rest, strict access controls, secure infrastructure and monitoring, and internal security procedures.guestrevu.com · read 8 Oct 2026
- Documentation and support
- The help centre provides articles and videos covering setup, questionnaires, reports, reviews, service tickets, users and FAQs.help.guestrevu.com · read 15 Oct 2026
- Founder
- GuestRevu identifies Chris Alexandre as CEO and founder.guestrevu.com · read 15 Oct 2026
- Google integration
- Google authorization allows reviews to be collected faster and answered from inside GuestRevu.help.guestrevu.com · read 15 Oct 2026
- Group reporting
- Multi-property customers get group dashboards, account groups, leaderboards and property comparisons.guestrevu.com · read 15 Oct 2026
- Guest surveys
- Users can send customizable pre-stay, in-stay and post-stay surveys.guestrevu.com · read 15 Oct 2026
- Hosting
- The privacy policy says the platform is primarily hosted on AWS in the United Kingdom, with selected workloads in South Africa.guestrevu.com · read 15 Oct 2026
- Integrations
- GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers.guestrevu.com · read 15 Oct 2026
- Legal entities
- The service is provided by GuestRevu Ltd in the UK or GuestRevu (Pty) Ltd in South Africa depending on region.guestrevu.com · read 15 Oct 2026
- Licence
- No open-source licence is identified in the official pages or the API Tracker profile.apitracker.io · read 15 Oct 2026
