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Trustmary
Trustmary · Jyväskylä, Finland · founded 2016
What it is
Trustmary automates customer feedback and review collection, publishes reviews on websites, and makes customer experience information available to AI tools and search engines. Its branded surveys can gather satisfaction measures, open feedback, and review requests in one process. Automated reports, alerts, and AI analysis organize responses into themes and suggestions. Customizable review widgets require no coding and support review schema markup. Surveys and testimonial forms can be shared by URL, QR code, email, SMS in Europe, website or app embed, and email signature. Trustmary can import reviews from Google, Facebook, G2, Capterra, TripAdvisor, and Yelp, with spreadsheet and manual imports also available. Native integrations include HubSpot, Pipedrive, QuickBooks, and Google Sheets; Zapier and Make provide additional app connections. Its AI-optimized profile page presents customer experience and service information for tools such as ChatGPT, Gemini, and Perplexity. Trustmary is based in Jyväskylä, Finland. A free plan is available, and Build Your Plan costs $26 a month, billed annually, with 10 monthly survey responses and 5,000 monthly widget views.
For and against
For
- Branded surveys combine satisfaction, feedback, and review requests.
- No-code widgets support review schema markup.
- Supports several review import sources.
- Native integrations include HubSpot and Google Sheets.
- Free plan available.
Against
- SMS distribution is specified for Europe.
- Build Your Plan is billed annually.
- Genuine reviews cannot be removed by businesses.
The verdict
Trustmary connects feedback collection, review publishing, and analysis in one platform. Consider its annual paid-plan billing and review-handling policy when deciding whether it fits your process.
Who it suits
Trustmary suits service-led B2B and B2C companies that collect customer feedback and use past customer experiences in buyer decisions. It may fit teams that want to publish reviews and gather responses across several channels.
Plans and prices
Solo
5 monthly survey responses · 200 monthly widget views · Import reviews · Add reviews to website
Read 20 Sep 2026 · trustmary.com
Build Your Plan
10 monthly survey responses · 5,000 monthly widget views · Import reviews · Add reviews to website
Read 20 Sep 2026 · trustmary.com
AI Visibility
1 review source · up to 60 responses / year · AI-optimised profile page · manual collection by link, QR code or embed
Read 2 Oct 2026 · trustmary.com
Starter
120 responses / year · 3 review sources · review widgets · survey automations
Read 2 Oct 2026 · trustmary.com
Business
600 responses / year · 10 review sources · all integrations · whitelabel
Read 2 Oct 2026 · trustmary.com
Enterprise
6,000 responses / year · 20 review sources · extended support · custom limits
Read 2 Oct 2026 · trustmary.com
On the record
- AI visibility
- Its AI-optimised profile page publishes customer experience information and service details for AI tools including ChatGPT, Gemini, and Perplexity to read.trustmary.com · read 2 Oct 2026
- Analysis
- The platform offers automated reporting, smart alerts, and AI analyses that condense feedback into themes and tips.trustmary.com · read 2 Oct 2026
- Audience
- Trustmary says it is built for service-led B2B and B2C companies that continually acquire customers and whose buyers consider previous customers’ experiences.trustmary.com · read 2 Oct 2026
- Collection channels
- Surveys and testimonial forms can be distributed by unique URL, QR code, email, SMS in Europe, website or app embed, and email signature.trustmary.com · read 2 Oct 2026
- GDPR
- Trustmary’s data protection addendum identifies the customer as controller and Trustmary as processor for personal data processed on the customer’s behalf under the service.trustmary.com · read 2 Oct 2026
- Integrations
- Native integrations include HubSpot, Pipedrive, QuickBooks, and Google Sheets, with Zapier and Make available to connect more apps.trustmary.com · read 2 Oct 2026
- Product
- Trustmary automates customer feedback and review collection, publishes reviews on websites, and makes customer experience data available to AI and search engines.trustmary.com · read 2 Oct 2026
- Review fairness
- Businesses cannot remove genuine reviews, though they can ask Trustmary to check a review that may violate its terms; Trustmary says it handles those requests impartially.trustmary.com · read 2 Oct 2026
- Review imports
- Automated review importing is supported from Google, Facebook, G2, Capterra, TripAdvisor, and Yelp, with spreadsheet and manual import also available.trustmary.com · read 2 Oct 2026
- Review widgets
- Trustmary provides customizable review widgets for websites that require no coding and support review schema markup.trustmary.com · read 2 Oct 2026
- Security
- Trustmary’s privacy policy says it uses administrative, organizational, technical, and physical safeguards and regularly tests systems and other assets for security vulnerabilities.trustmary.com · read 2 Oct 2026
- Paid from
- 26trustmary.com · read 20 Sep 2026
- Support
- The company provides a Help Center and says its pricing tiers include onboarding support.trustmary.com · read 2 Oct 2026
- Surveys
- A branded survey can measure customer satisfaction, collect open feedback, and request authentic reviews in one flow.trustmary.com · read 2 Oct 2026
- Website compatibility
- Trustmary says it works with all website builders and content management systems.trustmary.com · read 2 Oct 2026
