Xurrent ITSM

No phone app

6.9No. 20 of 49
in IT Knowledge Base Software

Recognised40% of the score86
Phone app26% of the score0
Documented20% of the score82
Free plan14% of the score0

Free plan: No
Runs on: api, Web

Summary

Xurrent ITSM is ranked #20 of 49 in IT knowledge base software on Samsung Mobile US Press. It runs on API, Web. There is no free plan.

Xurrent ITSM plans and pricing

All plans

Corporate Not published 50 platform users/month · ITSM + limited ESM · 3 templated integrations · support desk business hours xurrent.com · 2 Oct 2026

MSP Corporate Not published 50 platform users/month · ITSM + limited ESM · licenses shareable among customers xurrent.com · 2 Oct 2026

Starter Not published 20 platform users/month · ITSM only · limited specialist users · 0 templated integrations xurrent.com · 2 Oct 2026

Enterprise Not published 100 platform users/month · ITSM + unlimited ESM · unlimited templated integrations · 24x7 escalation support xurrent.com · 2 Oct 2026

MSP Enterprise Not published 100 platform users/month · ITSM + unlimited ESM · licenses shareable among customers · 24/7 escalation support xurrent.com · 2 Oct 2026

Compared on IT knowledge base software

Free plan: Noxurrent.com
Internal employee portal: Yesxurrent.com
Runbook support: Yesxurrent.com
AI-powered search: Yesxurrent.com
Slack access: Yesxurrent.com
Microsoft Teams access: Yesxurrent.com
Single sign-on: Yesxurrent.com

Facts

Purpose: Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery.xurrent.com · 2 Oct 2026
Request management: AI classifies, prioritizes, and routes incoming requests based on intent and context.xurrent.com · 2 Oct 2026
ITIL processes: The platform provides incident, problem, request, change, and release management with automated workflows.xurrent.com · 2 Oct 2026
Self service: A self-service portal and continuously learning knowledge base help users resolve common issues themselves.xurrent.com · 2 Oct 2026
Reporting: Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality.xurrent.com · 2 Oct 2026
Integrations: The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira.xurrent.com · 2 Oct 2026
Integration methods: Xurrent documents iPaaS connectors, templated connections, API tokens, webhooks, and an MCP server for connecting external tools and services.xurrent.com · 2 Oct 2026
Security certifications: Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report.xurrent.com · 2 Oct 2026
Data residency: Xurrent says customer data is stored in the region selected by the customer and is not stored or transferred elsewhere.xurrent.com · 2 Oct 2026
Support: Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support.xurrent.com · 2 Oct 2026
Trial and free plan: Xurrent says it does not offer freemium ITSM, but organizations can request a guided proof of concept or sandbox before purchasing.xurrent.com · 2 Oct 2026
Pricing: Xurrent does not publish specific license prices and directs organizations to contact it for pricing details.xurrent.com · 2 Oct 2026
Intended customers: The corporate tiers describe Starter for smaller organizations, Corporate for SMBs up to 5,000 employees, and Enterprise for organizations with 5,000 or more employees.xurrent.com · 2 Oct 2026