Xurrent ITSM

Plans and prices

Every plan, in full

On the record

Data residency

Xurrent says customer data is stored in the region selected by the customer and is not stored or transferred elsewhere.xurrent.com · read 2 Oct 2026

Integration methods

Xurrent documents iPaaS connectors, templated connections, API tokens, webhooks, and an MCP server for connecting external tools and services.xurrent.com · read 2 Oct 2026

Integrations

The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira.xurrent.com · read 2 Oct 2026

Intended customers

The corporate tiers describe Starter for smaller organizations, Corporate for SMBs up to 5,000 employees, and Enterprise for organizations with 5,000 or more employees.xurrent.com · read 2 Oct 2026

ITIL processes

The platform provides incident, problem, request, change, and release management with automated workflows.xurrent.com · read 2 Oct 2026

Pricing

Xurrent does not publish specific license prices and directs organizations to contact it for pricing details.xurrent.com · read 2 Oct 2026

Purpose

Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery.xurrent.com · read 2 Oct 2026

Reporting

Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality.xurrent.com · read 2 Oct 2026

Request management

AI classifies, prioritizes, and routes incoming requests based on intent and context.xurrent.com · read 2 Oct 2026

Security certifications

Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report.xurrent.com · read 2 Oct 2026

Self service

A self-service portal and continuously learning knowledge base help users resolve common issues themselves.xurrent.com · read 2 Oct 2026

Support

Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support.xurrent.com · read 2 Oct 2026

Trial and free plan

Xurrent says it does not offer freemium ITSM, but organizations can request a guided proof of concept or sandbox before purchasing.xurrent.com · read 2 Oct 2026

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