On the recordRead 5 Oct 202615 facts
Upfirst
Miami, Florida, United States
Plans and prices
Starter
$24.95a month, billed yearly
30 calls · $1.50 per additional call
Read 5 Oct 2026 · upfirst.ai
Premium
$59.95a month, billed yearly
90 calls · $1 per additional call
Read 5 Oct 2026 · upfirst.ai
Pro (Most popular)
$159.95a month, billed yearly
300 calls · $.75 per additional call
Read 5 Oct 2026 · upfirst.ai
Scale
$299a month, billed yearly
600 calls · $.70 per additional call
Read 5 Oct 2026 · upfirst.ai
Custom
Priced on request
More than 600 calls · volume discounts · priority support · BAAs for compliance
Read 5 Oct 2026 · upfirst.ai
On the record
- Appointments
- The receptionist can check calendar availability and book appointments directly into supported calendars.upfirst.ai · read 5 Oct 2026
- Call handling
- It can collect caller details, answer common questions, summarize calls, and provide transcripts and recordings by email or SMS.upfirst.ai · read 5 Oct 2026
- Call routing
- It can transfer calls to the appropriate person with a warm handoff.upfirst.ai · read 5 Oct 2026
- Compliance
- The Custom plan lists Business Associate Agreements for HIPAA-regulated businesses.upfirst.ai · read 5 Oct 2026
- CRM connection
- Custom Actions can connect to any CRM that offers an API, and Zapier connects it to thousands of apps.upfirst.ai · read 5 Oct 2026
- Integrations
- The integrations page lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier, and custom integrations.upfirst.ai · read 5 Oct 2026
- Intended users
- Upfirst describes itself as an answering service for small businesses and highlights use cases including law firms, real estate, and property management.upfirst.ai · read 5 Oct 2026
- Languages
- Upfirst says it speaks English, Spanish, and more than 35 other languages.upfirst.ai · read 5 Oct 2026
- Phone number
- Every plan includes a phone number, and customers can forward an existing cell, landline, or VoIP number without porting.upfirst.ai · read 5 Oct 2026
- Product
- Upfirst is an AI answering service and virtual receptionist that answers business calls around the clock.upfirst.ai · read 5 Oct 2026
- Security
- Upfirst publishes a security disclosure policy asking researchers to report vulnerabilities by email and avoid accessing or modifying other users’ data.upfirst.ai · read 5 Oct 2026
- Spam and billing
- Spam, telemarketing, robocalls, calls under 15 seconds, and calls where the caller never speaks do not count toward the plan or incur charges.upfirst.ai · read 5 Oct 2026
- Support
- Human support is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time; an AI assistant is available on weekends, and Pro and Scale include priority support.upfirst.ai · read 5 Oct 2026
- Trial
- The free trial provides full access to every feature in the selected plan for 14 days, with no commitment.upfirst.ai · read 5 Oct 2026
