PATLive
What it is
PATLive provides live call answering, live website chat and outbound calling for businesses. Its live answering and chat use people rather than AI or bots, and both services operate 24 hours a day, 365 days a year, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch and bilingual support. Web and mobile apps support call and message management, business calling and texting, call routing and team users. A reporting dashboard provides interaction charts, recordings, filters and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce and Freshsales; AppFolio is listed through Zapier. Pricing starts at $49 a month, and a 14-day trial is available; there is no free plan. Monthly package minutes do not roll over, and overages are billed according to the chosen plan. Outbound calls are restricted to 8 a.m.–6 p.m. Eastern Time, Monday through Friday, and to opted-in people or existing business contacts.
For and against
For
- Live answering and chat are available year-round.
- Plans include scheduling, lead collection and message taking.
- Apps support business calls, texts and routing.
- Dashboard includes recordings and data export.
- Customer Care is available by phone, email or chat.
Against
- There is no free plan.
- Package minutes do not roll over.
- Outbound calls are limited to weekday hours.
- Some communication channels may not meet HIPAA secure-transmission standards.
The verdict
PATLive combines human answering and chat with outbound calling, mobile and web tools, and reporting. Review monthly minute allowances, overages, outbound-call restrictions and HIPAA conditions before choosing a plan.
Who it suits
PATLive may suit businesses seeking human call answering or live website chat, including businesses in legal, medical and wellness, home services, real estate, financial services, ecommerce, nonprofits, or IT and SaaS. It also offers outbound calling with defined hours and contact restrictions.
Plans and prices
Live Outbound Calls 25 outreaches
25 included outreaches · $8.95 additional outreach
Read 15 Oct 2026 · patlive.com
Live Chat 25 chats
25 included chats · $9.95 additional chat
Read 15 Oct 2026 · patlive.com
Live Call Answering 50 minutes
50 included minutes · About 20 calls · $2.99 additional minute
Read 15 Oct 2026 · patlive.com
Live Call Answering 100 minutes
100 included minutes · About 40 calls · $2.29 additional minute
Read 15 Oct 2026 · patlive.com
Live Call Answering 200 minutes
200 included minutes · About 80 calls · $2.09 additional minute
Read 15 Oct 2026 · patlive.com
Outbound Calls — Pay as you go
No included outreaches · $8.95 per additional outreach
Read 30 Sep 2026 · patlive.com
Live Web Chats — Pay as you go
No included chats · $9.95 per additional chat
Read 30 Sep 2026 · patlive.com
Live Call Answering — Pay as you go
No included minutes · $2.99 per additional minute
Read 30 Sep 2026 · patlive.com
Live Call Answering — 50 minutes
50 minutes (about 20 calls) · $2.29 per additional minute
Read 30 Sep 2026 · patlive.com
On the record
- API
- The public API lets customers read call details, messages and voicemails and write call state and PATLive status changes.help.patlive.com · read 15 Oct 2026
- API availability
- PATLive says its API is available to all customers and uses the same credentials as its web and mobile apps.help.patlive.com · read 15 Oct 2026
- API documentation
- Implementation instructions are provided as a downloadable API documentation file, with technical help available from support.help.patlive.com · read 15 Oct 2026
- Availability
- Live answering and web chat are available 24 hours a day, 365 days a year, including weekends and holidays.patlive.com · read 30 Sep 2026
- Company founded
- PATLive was founded in 1990.linkedin.com · read 15 Oct 2026
- Company headquarters
- LinkedIn identifies the headquarters as #WeWorkRemote in the United States, while directory listings place the operating headquarters in Tallahassee, Florida.linkedin.com · read 15 Oct 2026
- Company size
- LinkedIn lists PATLive as a privately held telecommunications company with 201–500 employees.linkedin.com · read 15 Oct 2026
- Documentation and support
- The Help Center contains guides for mobile and web app status, notifications, passwords, message filtering and recordings.help.patlive.com · read 15 Oct 2026
- Feature: appointment scheduling
- Receptionists schedule appointments using supported calendars and scheduling systems.patlive.com · read 15 Oct 2026
- Feature: bilingual service
- Spanish-language answering is included without a bilingual surcharge.patlive.com · read 15 Oct 2026
- Feature: business phone system
- Live-service plans include an optional cloud phone system with one number, unlimited users, 1,000 automated monthly minutes and 100 texts.patlive.com · read 15 Oct 2026
- Feature: call screening
- Receptionists can screen callers and transfer calls according to customer instructions.patlive.com · read 15 Oct 2026
- Feature: client intake
- PATLive supports new-client intake workflows handled by live receptionists.patlive.com · read 15 Oct 2026
- Feature: emergency dispatch
- Emergency dispatch is included among the capabilities listed for every plan.patlive.com · read 15 Oct 2026
- Feature: event registration
- Agents can register callers for events as part of the standard service capabilities.patlive.com · read 15 Oct 2026
- Feature: lead collection
- Agents collect lead information during calls and can pass it into connected business systems.patlive.com · read 15 Oct 2026
- Feature: message taking
- The service records caller messages and sends the collected details to customers.patlive.com · read 15 Oct 2026
- Feature: ordering support
- Receptionists can provide sales and ordering support for callers.patlive.com · read 15 Oct 2026
