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Moneypenny
Moneypenny lists its UK headquarters at Western Gateway, Wrexham, LL13 7ZB.
What it is
Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses. UK-based receptionists answer in a client’s company name, transfer calls and take messages. Its AI Receptionist can take messages, book appointments and qualify leads around the clock, with live receptionists available when human judgment is needed. Moneypenny says clients set the AI’s boundaries and that it will not improvise or speculate. Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly and Stripe, while an API can send messages into a CRM with an open API. The mobile app supports internet calls, call and message management, recording, voicemail transcription and caller blocking. Plans start at £10 a month for a local number; an AI Receptionist starts at £25 a month. There is no free plan, but a 7-day trial is offered.
For and against
For
- Human receptionists answer in your company name
- AI Receptionist operates around the clock
- CRM and calendar integrations listed
- Mobile app includes voicemail transcription
- 7-day trial available
Against
- No free plan
- Some answering schemes require minimum terms
- Message Taking covers weekdays unless 24/7 is added
- Plans start at £10 a month
The verdict
Moneypenny combines human and AI answering with business numbers, integrations and a management app. Buyers should check contract terms and the stated hours for message-taking coverage.
Who it suits
Moneypenny is presented for start-ups, growing businesses and global brands needing outsourced call handling. It suits organizations choosing business numbers, human receptionists, AI answering or related customer-service coverage.
Plans and prices
Local phone number
200 landline minutes · 200 mobile minutes
Read 20 Sep 2026 · moneypenny.com
Regional or national phone number
200 landline minutes · 200 mobile minutes
Read 20 Sep 2026 · moneypenny.com
Freephone number
0808 freephone number · Clever Numbers app
Read 20 Sep 2026 · moneypenny.com
AI Receptionist
Starting price · calls, messages, appointment booking and lead qualification · 24/7
Read 11 Oct 2026 · moneypenny.com
Message Taking Service
Calls answered 9am–5pm Monday to Friday · up to five agreed caller data fields · 24/7 answering available from an additional £35 per month
Read 11 Oct 2026 · moneypenny.com
On the record
- AI guardrails
- Moneypenny says its AI Receptionist will not improvise, speculate or go off-script, and that clients set its boundaries.moneypenny.com · read 11 Oct 2026
- AI receptionist
- The AI Receptionist can take messages, book appointments and qualify leads around the clock, with live receptionists available for calls needing human judgment.moneypenny.com · read 11 Oct 2026
- API
- Moneypenny says messages can be sent directly into a customer's CRM through an API if that CRM has an open API.resources.moneypenny.com · read 11 Oct 2026
- Certifications
- The UK homepage displays Cyber Essentials and PCI DSS Compliant badges.moneypenny.com · read 11 Oct 2026
- Contract limits
- Smaller answering schemes with up to 150 inclusive minutes have a three-month minimum term, while larger schemes require a six- or twelve-month commitment.moneypenny.com · read 11 Oct 2026
- Human answering
- Its UK-based receptionists answer calls in the client's company name, transfer calls and take messages.moneypenny.com · read 11 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly, Stripe and others.moneypenny.com · read 11 Oct 2026
- Mobile app
- The Moneypenny app supports receiving calls over the internet, managing calls and messages, call recording, voicemail transcription and blocking callers.moneypenny.com · read 11 Oct 2026
- Security
- Moneypenny says it is fully GDPR-compliant and handles caller information securely and discreetly.moneypenny.com · read 11 Oct 2026
- Support coverage
- Message Taking calls are answered Monday to Friday from 9am to 5pm; calls outside those hours go to personalised voicemail unless 24/7 cover is added.moneypenny.com · read 11 Oct 2026
- What it does
- Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses.moneypenny.com · read 11 Oct 2026
- Who it's for
- Moneypenny describes its services as suitable for start-ups, growing businesses and global brands.moneypenny.com · read 11 Oct 2026
