Abby
Las Vegas, Nevada, United States
What it is
Abby is a virtual receptionist service that can answer calls through human receptionists, AI, or a combination of both. Its AI receptionist can answer questions, screen and transfer callers, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. The service offers STARTER at $165 a month with 50 Abby Minutes; essential at $329 a month with 100; PROFESSIONAL at $599 a month with 200; and Growth at $1,380 a month with 500. Each minute of AI answering uses half an Abby Minute, while human answering uses one. Usage above a plan allowance is charged at that plan's Abby Minute rate. AbbyGO and the web portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. AI answering supports English and Spanish. Abby lists 157 native integrations and offers to build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. AbbyGO is available on Android and iOS, alongside web access.
For and against
For
- AI can screen, transfer, and schedule calls.
- Plans include 24/7 coverage.
- AI supports English and Spanish.
- AbbyGO provides call summaries and recordings.
- Plans include onboarding and ongoing support.
Against
- No free plan is listed.
- STARTER costs $165 a month.
- Usage beyond plan minutes is billed at plan rates.
The verdict
Abby combines human and AI call answering with call-management tools in AbbyGO and its portal. Compare expected call volume with the included minutes and how AI and human minutes are counted.
Who it suits
Abby suits small offices, small businesses, growing teams, and high-volume businesses that need calls answered by people, AI, or both. The listed plan sizes range from 50 to 500 Abby Minutes, with custom plans also available for higher call volumes.
Plans and prices
STARTER
50 Abby Minutes · Double minutes with AI · Free trial · Month-to-month
Read 7 Oct 2026 · abby.com
essential
100 Abby Minutes · Double minutes with AI · Free trial · Month-to-month
Read 7 Oct 2026 · abby.com
PROFESSIONAL
200 Abby Minutes · Double minutes with AI · Free trial · Month-to-month
Read 7 Oct 2026 · abby.com
Growth
500 Abby Minutes · Double minutes with AI · Free trial · Month-to-month
Read 7 Oct 2026 · abby.com
ENTERPRISE
For higher call volumes and tailored workflows beyond Growth
Read 7 Oct 2026 · abby.com
On the record
- AI call handling
- Its AI receptionist answers calls around the clock, answers questions, screens and transfers calls, takes messages, and books appointments.abby.com · read 7 Oct 2026
- AI usage
- One minute of AI answering uses half an Abby Minute, while one minute of human answering uses one Abby Minute.abby.com · read 7 Oct 2026
- Call insights
- The AbbyGO app and portal provide call summaries, transcripts, recordings, sentiment scores, call tagging, and caller blocking.abby.com · read 7 Oct 2026
- Company history
- Abby Connect's about page says the Strum family launched TelAssistant in 2005 and rebranded it as Abby Connect in 2014.abby.com · read 7 Oct 2026
- Compliance option
- The pricing page lists HIPAA compliance options and marks them as human-only.abby.com · read 7 Oct 2026
- Coverage
- Plans include 24/7 coverage, and customers can choose answering hours without a weekend upcharge.abby.com · read 7 Oct 2026
- Integrations
- Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge.abby.com · read 7 Oct 2026
- Intended customers
- The pricing page describes plans for small offices, small businesses, growing teams, and high-volume businesses.abby.com · read 7 Oct 2026
- Languages
- The AI receptionist supports English and Spanish, which are included with the service.abby.com · read 7 Oct 2026
- Mobile app
- AbbyGO is offered for iOS and Android and includes account dashboards and call management controls.abby.com · read 7 Oct 2026
- Recording security
- The pricing page describes call recordings as encrypted and securely stored.abby.com · read 7 Oct 2026
- Service
- Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both.abby.com · read 7 Oct 2026
- Support
- Abby says each plan includes white-glove onboarding and ongoing support.abby.com · read 7 Oct 2026
- Usage limit
- Plans include 50, 100, 200, or 500 Abby Minutes, and overage is billed at the plan's Abby Minute rate.abby.com · read 7 Oct 2026
