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ReceptionHQ
Phoenix, Arizona, United States
What it is
ReceptionHQ provides live virtual receptionists and call answering for businesses, with coverage day or night, including evenings, weekends, and federal holidays. Depending on the plan, receptionists can take messages, transfer calls, answer FAQs, submit leads to a CRM, take orders, process payments, or schedule appointments. Customers receive messages by email or SMS and can access an online portal from a desktop, laptop, or smartphone. The service can work with calendars, booking platforms, practice management systems, CRMs, customer service software, collaboration tools, and webforms. Spanish-speaking receptionists are available during core business hours at no extra cost. Plans are month-to-month without lock-in contracts or cancellation fees. MessageExpress costs $25 a month plus $1.99 per answered call and applicable sales tax. ReceptionistPlus costs $35 a month, while MyAssistant and MyDiary each cost $49 a month; applicable sales tax applies to listed plan prices. MessageExpress also uses per-call pricing, while MyAssistant and MyDiary use per-minute pricing. The seven-day free trial is based on ReceptionistPlus and includes message-taking, call transfers, notifications, and portal access, with no credit card required. The company says it serves businesses ranging from solo operators to large enterprises.
For and against
For
- Call answering includes evenings, weekends, and federal holidays
- Messages arrive by email or SMS
- Spanish-speaking receptionists available during core business hours
- Seven-day trial requires no credit card
Against
- No free plan is listed
- MessageExpress adds $1.99 per answered call
- Applicable sales tax applies to listed plan prices
- MyAssistant and MyDiary use per-minute pricing
The verdict
ReceptionHQ offers live answering with different call-handling options and month-to-month plans. Check each plan’s pricing basis and included services, as charges may be per call or per minute.
Who it suits
ReceptionHQ may suit businesses that want live call answering and related services such as message-taking, lead capture, or appointment scheduling. Its listed customer sectors include legal, healthcare, real estate, IT, finance, and contracting.
Plans and prices
MessageExpress
message-taking · one message recipient or team · per-call pricing
Read 8 Oct 2026 · receptionhq.com
ReceptionistPlus
messages and call transfers · multiple staff or departments · per-call pricing
Read 8 Oct 2026 · receptionhq.com
MyAssistant
virtual assistance and lead capture · CRM input · per-minute pricing
Read 8 Oct 2026 · receptionhq.com
MyDiary
appointment scheduling and calendar management · per-minute pricing
Read 8 Oct 2026 · receptionhq.com
On the record
- Availability
- The company offers call answering day or night, including evenings, weekends, and federal holidays.receptionhq.com · read 8 Oct 2026
- Call handling
- Depending on the plan, receptionists can take messages, transfer calls, answer FAQs, submit leads to a CRM, take orders, process payments, and schedule appointments.receptionhq.com · read 8 Oct 2026
- Contract terms
- Live reception plans are month-to-month and have no lock-in contract or cancellation fees.receptionhq.com · read 8 Oct 2026
- Integrations
- ReceptionHQ says its assistants can work with customers’ calendars, booking platforms, practice management systems, CRMs, customer service software, and collaboration tools; it can also use existing or custom webforms.receptionhq.com · read 8 Oct 2026
- Intended customers
- ReceptionHQ says it serves businesses from solo operators and small businesses to large enterprises, including legal, healthcare, real estate, IT, financial, and contractor businesses.receptionhq.com · read 8 Oct 2026
- Languages
- Spanish-speaking receptionists are available to assist callers during core business hours at no extra cost.receptionhq.com · read 8 Oct 2026
- Notifications and portal
- Customers receive call messages by email or SMS and get access to an online client portal that works on desktop, laptop, or smartphone.receptionhq.com · read 8 Oct 2026
- Pricing limits
- MessageExpress starts at $25 per month and also charges $1.99 per answered call; relevant sales tax applies to listed plan prices.receptionhq.com · read 8 Oct 2026
- Privacy
- The privacy policy says personal information may be accessed by staff or third parties outside the United States, including in Australia, New Zealand, South Africa, or the United Kingdom.receptionhq.com · read 8 Oct 2026
- Security
- ReceptionHQ’s privacy policy describes firewalls, password-protected system access, system patching, encryption of highly confidential data, and SSL/TLS where appropriate.receptionhq.com · read 8 Oct 2026
- Service
- ReceptionHQ provides live virtual receptionists and call answering for businesses.receptionhq.com · read 8 Oct 2026
- Support
- The company lists [email protected] for client portal login assistance.receptionhq.com · read 8 Oct 2026
- Trial
- The seven-day free trial is based on ReceptionistPlus and includes message-taking, call transfers, notifications, and online portal access, with no credit card required.receptionhq.com · read 8 Oct 2026
