MAP Communications

Plans and prices

Every plan, in full

On the record

24/7 live answering

U.S.-based agents answer calls around the clock, including nights, holidays and weekends.mapcommunications.com · read 15 Oct 2026

Additional fees

Terms list a $0.024-per-call telecom fee plus possible compliance, technology and seven-major-holiday fees.mapcommunications.com · read 15 Oct 2026

API and SDKs

The public pages reviewed describe integrations and proprietary ECHO software but do not provide public API endpoints or SDK downloads.mapcommunications.com · read 15 Oct 2026

Appointment scheduling

Agents can maintain calendars, schedule appointments and send appointment reminders.mapcommunications.com · read 15 Oct 2026

Bilingual service

The service provides English- and Spanish-speaking representatives.mapcommunications.com · read 15 Oct 2026

Billing terms

Map describes its agreements as flexible and month-to-month, with no long-term contracts on the listed plans.mapcommunications.com · read 8 Oct 2026

Call features

Features include appointment scheduling, live call transfer, and lead qualification.mapcommunications.com · read 8 Oct 2026

Call routing

MAP supports live transfers and routing to specified departments or people.mapcommunications.com · read 15 Oct 2026

Company headquarters

MAP’s headquarters are at 555 Belaire Avenue, sixth floor, Chesapeake, Virginia 23320.linkedin.com · read 15 Oct 2026

Company legal name

Crunchbase lists the legal name as MAP Communications, Inc. and operating status as active.crunchbase.com · read 15 Oct 2026

Company ownership

MAP says it is 100% employee-owned.mapcommunications.com · read 15 Oct 2026

Company size

LinkedIn lists MAP Communications in the 501–1,000 employee range.linkedin.com · read 15 Oct 2026

Company type

LinkedIn describes MAP Communications as privately held.linkedin.com · read 15 Oct 2026

Custom scripts

MAP builds call scripts around a customer’s preferred language, policies and procedures.mapcommunications.com · read 15 Oct 2026

Dashboard

Client dashboards provide live reporting and actionable insights.mapcommunications.com · read 8 Oct 2026

Dashboard reporting

The client dashboard supplies real-time analytics, reporting and actionable call information.mapcommunications.com · read 15 Oct 2026

Documentation and support

Public documentation consists mainly of service FAQs and feature pages; onboarding is guided and MAP says most accounts can be configured within 48 hours.mapcommunications.com · read 15 Oct 2026

Founded year

LinkedIn and G2 state that MAP Communications was founded in 1991, while MAP’s own about page says it has operated since 1990.linkedin.com · read 15 Oct 2026

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