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On the recordRead 12 Oct 202619 facts
Thirdlane Business Communications Platform
Thirdlane Business Communications Platform · California · founded 2004
Plans and prices
Per concurrent calls (channels)
Priced on request
Price depends on call capacity, modules, deployment, support, and other requirements
Read 12 Oct 2026 · thirdlane.com
Per-seat (extensions)
Priced on request
Price depends on seats, modules, deployment, support, and other requirements
Read 12 Oct 2026 · thirdlane.com
On the record
- AI
- AI voice intelligence can provide post-call summaries, sentiment, action items, and quality checks as an optional module.thirdlane.com · read 12 Oct 2026
- APIs
- The platform includes a System Management API and Telephony Operations API, and describes documented REST APIs and outbound webhooks.thirdlane.com · read 12 Oct 2026
- Audience
- The pricing page describes use by MSPs, ITSPs, UCaaS operators, multi-site enterprises, contact centers, and smaller organizations.thirdlane.com · read 12 Oct 2026
- Auto attendant
- Yesthirdlane.com · read 22 Sep 2026
- Call routing
- customthirdlane.com · read 22 Sep 2026
- Connect apps
- Thirdlane Connect provides calling, video meetings, messaging, presence, contacts, and file sharing through browser, desktop, and mobile applications.thirdlane.com · read 12 Oct 2026
- Contact center
- Contact center features include skills-based queues, callbacks, supervisor tools, call recording and review, and real-time and historical analytics.thirdlane.com · read 12 Oct 2026
- Deployment
- Customers can run Thirdlane on their own infrastructure or have Thirdlane operate a multi-tenant platform for them.thirdlane.com · read 12 Oct 2026
- Desktop and mobile apps
- Yesthirdlane.com · read 22 Sep 2026
- Evaluation
- The company offers free hands-on demo environments and dedicated proof-of-concept tenancy for larger deployments, with no evaluation duration stated.thirdlane.com · read 12 Oct 2026
- Integrations
- Included CRM integrations named on the pricing page include Salesforce, HubSpot, Zoho, Dynamics 365, and Pipedrive.thirdlane.com · read 12 Oct 2026
- Licensing
- Self-hosted subscriptions are annual, while Thirdlane-managed subscriptions are monthly; standard support is included and premium or 24x7 tiers are available.thirdlane.com · read 12 Oct 2026
- Purpose
- Thirdlane provides business voice, contact center, messaging, customer applications, administration, and integration for MSPs and communications service providers.thirdlane.com · read 12 Oct 2026
- Security
- Security controls include role-based administration, identity-provider sign-in, encrypted credentials, configurable retention, and TLS/SRTP options where endpoints support them.thirdlane.com · read 12 Oct 2026
- Voice
- The platform includes multi-tenant call routing, IVR, voicemail, recording, conferencing, trunks, and phone provisioning.thirdlane.com · read 12 Oct 2026
- Voicemail transcription
- Yesthirdlane.com · read 22 Sep 2026
