On the recordRead 4 Oct 202614 facts
TheyDo
Plans and prices
Trial
Free
30 days · 2 users · 5 journeys · 1 journey framework
Read 4 Oct 2026 · theydo.com
Management
Priced on request
Unlimited users · one workspace · includes 20 journeys · integrations
Read 4 Oct 2026 · theydo.com
Strategic
Priced on request
Unlimited workspaces · SSO · data warehouse connection · custom taxonomy, templates and scoring
Read 4 Oct 2026 · theydo.com
On the record
- Agent inputs
- Teams can provide transcripts or workshop notes for the Agent to build journeys, extract insights, and group pain points by journey phase and step.theydo.com · read 4 Oct 2026
- Agent traceability
- The company says Agent answers cite the journey step, insight, or research that supports them.theydo.com · read 4 Oct 2026
- AI agent
- TheyDo Agent reasons over journeys, phases, steps, and opportunities to find opportunities, generate reports, and track business impact.theydo.com · read 4 Oct 2026
- AI data handling
- TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models.theydo.com · read 4 Oct 2026
- Company history
- TheyDo says its customer journey management software product was born in 2019.theydo.com · read 4 Oct 2026
- Embeds
- TheyDo says users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau.theydo.com · read 4 Oct 2026
- Export limit
- Help Center guidance says CSV building-block exports are capped at 50,000 rows.theydo.com · read 4 Oct 2026
- Integrations
- Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans.theydo.com · read 4 Oct 2026
- Intended users
- TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions.theydo.com · read 4 Oct 2026
- Journey management
- Journey management structures customer journeys across teams, products, and services in a shared framework.theydo.com · read 4 Oct 2026
- Product
- TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context.theydo.com · read 4 Oct 2026
- Security
- TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant.theydo.com · read 4 Oct 2026
- Support
- The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access.theydo.com · read 4 Oct 2026
- Trial limits
- The 30-day trial includes two users, five journeys, one journey framework, unlimited viewers, and capped AI use.theydo.com · read 4 Oct 2026
