Tessio

Plans and prices

Every plan, in full

On the record

AI assistant

Tess can triage tickets, draft replies, summarize tickets, find similar tickets, and answer natural-language questions about the queue.tessio-ai.github.io · read 7 Oct 2026

AI integrations

The documentation names OpenAI as the AI provider; the repository description also lists OpenAI-compatible endpoints including Azure OpenAI, Ollama, LM Studio, and vLLM.github.com · read 7 Oct 2026

Deployment

The maker documents Docker Compose, single-container, and Kubernetes Helm deployment options.tessio-ai.github.io · read 7 Oct 2026

Email

Tessio supports SMTP outbound notifications and IMAP inbound email-to-ticket, with credentials stored encrypted.tessio-ai.github.io · read 7 Oct 2026

Identity

Tessio supports OpenID Connect providers including Google, Okta, Entra/Azure AD, Keycloak, and Auth0.tessio-ai.github.io · read 7 Oct 2026

Intended audience

The maker describes Tessio as a service desk for teams seeking an open alternative to ServiceNow, Zendesk, or Freshservice.github.com · read 7 Oct 2026

Knowledge base

The knowledge base supports self-service articles and an Ask Tess answer box over the knowledge base.tessio-ai.github.io · read 7 Oct 2026

License

The Community core is self-hosted and AGPL-3.0 licensed; enterprise features are commercial.github.com · read 7 Oct 2026

Notable AI limitation

The maker describes PII detection as best-effort pattern matching and says it does not guarantee detection of every obfuscated variant.tessio-ai.github.io · read 7 Oct 2026

PII handling

Before enabled AI features send relevant text to OpenAI, Tessio says it redacts common email addresses, US Social Security numbers, phone numbers, and credit-card numbers.tessio-ai.github.io · read 7 Oct 2026

Privacy controls

AI is disabled by default, and Tessio says no external model calls occur while it remains disabled.tessio-ai.github.io · read 7 Oct 2026

Product

Tessio is a self-hosted IT service management platform with ticketing, inventory, a knowledge base, forms, dashboards, and workflow automation.tessio-ai.github.io · read 7 Oct 2026

Requirements

The documented deployment requires PostgreSQL with pgvector and Redis; Docker or Kubernetes and Helm are also required depending on install path.tessio-ai.github.io · read 7 Oct 2026

Workflow automation

The visual workflow builder supports branches, ticket updates, comments, HTTP calls, and sandboxed scripts.tessio-ai.github.io · read 7 Oct 2026

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