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On the recordRead 11 Oct 202615 facts
TeleDirect
Sacramento, California, United States
Plans and prices
Pay-as-you-go prepaid minute blocks
Priced on request
No monthly fees or contracts · Unused minutes roll over for up to 2 years
Read 11 Oct 2026 · teledirect.com
On the record
- Call handling
- Agents can use customized branded scripts and follow client preferences and workflows.teledirect.com · read 11 Oct 2026
- Company history
- TeleDirect says it began as an eight-seat answering service and became a national business process outsourcer; its timeline lists 1988 as the year it adopted the TeleDirect name.teledirect.com · read 11 Oct 2026
- Compliance
- TeleDirect describes HIPAA and PCI DSS safeguards, including Business Associate Agreements, encryption, call redaction, and payment tokenization.teledirect.com · read 11 Oct 2026
- Coverage
- TeleDirect advertises live-agent coverage 24/7/365, including after-hours and overflow calls.teledirect.com · read 11 Oct 2026
- Integrations
- TeleDirect says its platform includes CRM integration and supports integration with third-party apps, but the page does not name specific apps.teledirect.com · read 11 Oct 2026
- Intended customers
- TeleDirect says its virtual receptionist service can benefit customer-facing businesses and cites work across industries including finance and healthcare.teledirect.com · read 11 Oct 2026
- IT support
- Agents can handle Tier 1 IT issues and escalate higher-level concerns to the appropriate channel.teledirect.com · read 11 Oct 2026
- Platform features
- The platform page lists ACD, CTI, IVR, call recording and transfer, quality assurance, dashboards, and an outbound auto dialer.teledirect.com · read 11 Oct 2026
- Pricing terms
- The pricing page describes pay-as-you-go prepaid minute blocks with no monthly fees or contracts; it asks customers to request a custom quote.teledirect.com · read 11 Oct 2026
- Rollover
- Unused prepaid minutes roll over automatically and remain valid for up to 2 years.teledirect.com · read 11 Oct 2026
- Security
- TeleDirect says its systems are hosted on AWS and describes encrypted backups, cross-region redundancy, firewalls, DDoS protection, MFA, and role-based access controls.teledirect.com · read 11 Oct 2026
- Service
- TeleDirect provides live virtual receptionists who answer inbound calls, take messages, schedule appointments, and route inquiries.teledirect.com · read 11 Oct 2026
- Support and onboarding
- The pricing page says a specialist typically contacts a lead within 24 hours and service can generally go live within days.teledirect.com · read 11 Oct 2026
