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Specialty Answering Service
King of Prussia, Pennsylvania, United States
What it is
Specialty Answering Service provides businesses with 24-hour live call answering, message taking and call transfers. Accounts can use custom call scripts and routing, including cold and warm transfers. Operators can dispatch a call message by text, email or both. The service's iPhone and Android app lets users listen to calls, update status, run reports and text callers; web access is also listed. Integrations include Salesforce, HubSpot, Google Calendar, Zendesk, Zoho and Zapier. Its Custom Action app can send call data to a software endpoint through a webhook. The company says its call center is SOC 2 certified and PCI and HIPAA compliant, and describes HIPAA-compliant handling for medical practices; it can sign a Business Associate Agreement. Pricing starts at $44/mo, and the free trial offers operator and software access for two weeks or 200 minutes without a credit card. Plans are billed monthly and can be changed or canceled at any time. Support is available by phone, email, social media and live chat.
For and against
For
- 24-hour live answering and call transfers
- Custom scripts and cold or warm routing
- Messages dispatched by text, email, or both
- Mobile app supports reports and caller texting
- 14-day trial without a credit card
Against
- No free plan
- Economy plan adds $1.54 per minute to $44/mo
- Trial ends after two weeks or 200 minutes
The verdict
Specialty Answering Service combines live operators with configurable routing, message dispatch and mobile tools. Consider the per-minute charges and trial limit when choosing a plan.
Who it suits
It suits businesses that need live phone coverage, message dispatch or call routing, including medical practices seeking HIPAA-compliant call handling. Mobile and web access may also suit teams that need to review calls or message callers while away from a desk.
Plans and prices
Economy
Per-minute billing · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
100 Minute
100 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
220 Minute
220 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
500 Minute
500 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
1,000 Minute
1,000 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
2,500 Minute
2,500 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
5,000 Minute
5,000 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
10,000 Minute
10,000 minutes included · billed by the second
Read 3 Oct 2026 · specialtyansweringservice.net
On the record
- Call handling
- Accounts can use customized call scripts and call routing, including cold and warm transfers.specialtyansweringservice.net · read 3 Oct 2026
- Company history
- The company says it was founded in 1985 in the Philadelphia suburbs and lists its address in King of Prussia, Pennsylvania.specialtyansweringservice.net · read 3 Oct 2026
- Custom integration
- The Custom Action app can send call data to a software endpoint URL using a webhook.support.specialtyansweringservice.net · read 3 Oct 2026
- Dispatch
- After an operator ends a call, the system can dispatch the message by text, email, or both.specialtyansweringservice.net · read 3 Oct 2026
- Healthcare
- The company says it can sign a Business Associate Agreement and describes HIPAA compliant call handling for medical practices.specialtyansweringservice.net · read 3 Oct 2026
- Integrations
- SAS Flex lists integrations including Salesforce, HubSpot, Google Calendar, Zendesk, Zoho, and Zapier.support.specialtyansweringservice.net · read 3 Oct 2026
- Mobile app
- The iPhone and Android app supports listening to calls, updating status, running reports, and texting callers.specialtyansweringservice.net · read 3 Oct 2026
- Plan flexibility
- The company says plans are billed monthly, have no long-term contract, and can be changed or canceled at any time.specialtyansweringservice.net · read 3 Oct 2026
- Security
- The company states its call center is SOC 2 certified and PCI and HIPAA compliant, and says portal access is controlled by user privileges.support.specialtyansweringservice.net · read 3 Oct 2026
- Service
- The company provides 24-hour live answering, message taking, and call transfer services for businesses.specialtyansweringservice.net · read 3 Oct 2026
- Support
- The company offers phone, email, social media, and live chat support.specialtyansweringservice.net · read 3 Oct 2026
- Trial terms
- The pricing page says the free trial provides access to operators and software for two weeks or 200 minutes without a credit card.specialtyansweringservice.net · read 3 Oct 2026
