Ruby
Portland, Oregon, United States
What it is
Ruby provides live virtual receptionists and managed live chat to help businesses answer calls, engage website visitors, capture leads, and schedule appointments. Its calls are answered by trained human receptionists, not an AI system independently conducting calls. Receptionist and chat plans include 24/7 coverage, including after-hours, weekends, and holidays. The service includes AI-generated call and voicemail transcripts, caller sentiment analysis, robocall filtering, and Call Nav, which surfaces business information for receptionists. Ruby's Android, iOS, and web app lets customers update call handling, check messages and voicemails, track usage, and call or text through a Ruby-hosted business number. Integrations include Clio, Calendly, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho. Ruby serves small businesses in industries including legal, home services, business services, finance, and healthcare. HIPAA-compliant services are available, with sensitive details accessed through the app or online portal and a Business Associate Agreement provided. Plans vary by monthly minutes or chats. Listed examples include Call Ruby 50 at $250 a month and Chat Ruby 10 at $143 a month.
For and against
For
- 24/7 receptionist and chat coverage
- Human receptionists answer calls
- Apps support call handling and messages
- HIPAA-compliant services are available
Against
- Free plan is not available
- Receptionist plans vary by monthly minutes
- Chat plans vary by monthly chats
The verdict
Ruby combines human phone answering with managed chat, app controls, and listed business integrations. The paid plans vary by minutes or chats, so businesses should match their needs to those limits.
Who it suits
Ruby may suit small businesses that need human call answering, live chat, lead capture, or appointment scheduling. It lists industries including legal, home services, finance, and healthcare.
Plans and prices
Bundled plan chat add-on 10
10 chats per month · requires your virtual receptionist plan
Read 2 Oct 2026 · ruby.com
Chat Ruby 10
10 chats per month
Read 2 Oct 2026 · ruby.com
Call Ruby 50
50 receptionist minutes per month
Read 2 Oct 2026 · ruby.com
Bundled plan chat add-on 30
30 chats per month · requires your virtual receptionist plan
Read 2 Oct 2026 · ruby.com
Chat Ruby 30
30 chats per month
Read 2 Oct 2026 · ruby.com
Call Ruby 100
100 receptionist minutes per month
Read 2 Oct 2026 · ruby.com
Bundled plan chat add-on 50
50 chats per month · requires your virtual receptionist plan
Read 2 Oct 2026 · ruby.com
Chat Ruby 50
50 chats per month
Read 2 Oct 2026 · ruby.com
Call Ruby 200
200 receptionist minutes per month
Read 2 Oct 2026 · ruby.com
On the record
- AI features
- Ruby offers AI-generated call and voicemail transcripts, caller sentiment analysis, robocall filtering, and Call Nav, an assistant that surfaces business information for receptionists.ruby.com · read 2 Oct 2026
- Coverage
- Virtual receptionist and chat plans include 24/7 coverage, including after-hours, weekends, and holidays.ruby.com · read 2 Oct 2026
- Healthcare agreement
- Ruby says its team provides a Business Associate Agreement for customers signing up for HIPAA-compliant receptionist service.ruby.com · read 2 Oct 2026
- Healthcare privacy
- Ruby offers HIPAA-compliant services; for those services, sensitive messages and call details are accessed through the Ruby app or online portal rather than email or text.ruby.com · read 2 Oct 2026
- Human answering
- Ruby says trained human receptionists answer calls and that an AI virtual receptionist independently conducting calls is not how its service works.ruby.com · read 2 Oct 2026
- Integrations
- Ruby lists integrations including Clio, Calendly, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho.ruby.com · read 2 Oct 2026
- Intended customers
- Ruby describes its services for small businesses and names legal, home services, business services, finance, and healthcare among the industries it serves.ruby.com · read 2 Oct 2026
- Mobile app
- The Ruby app lets customers update call handling, check messages and voicemails, track usage, and call or text using their Ruby-hosted business number.ruby.com · read 2 Oct 2026
- Plan limits
- Ruby says larger offerings are available by contacting the company, and the listed receptionist plans vary by monthly minutes while chat plans vary by monthly chats.ruby.com · read 2 Oct 2026
- Support
- Ruby lists 844-311-7829 for sales and 866-611-7829 for support.ruby.com · read 2 Oct 2026
- What it does
- Ruby provides live virtual receptionists and managed live chat to help businesses answer calls, engage website visitors, capture leads, and schedule appointments.ruby.com · read 2 Oct 2026
