Best SlaMetric Alternatives in 2026
Updated
20 apps from IT SLA management software ranked against SlaMetric on the same published basis.
- 1SlaMetric vs Desk365
- 2SlaMetric vs KIX
- 3SlaMetric vs GLPI
- 4SlaMetric vs Xurrent Service Level Management
- 5SlaMetric vs Freshservice
- 6SlaMetric vs Jitbit Helpdesk
- 7SlaMetric vs Matrix42 FastViewer
- 8SlaMetric vs Proactivanet ITSM
- 9SlaMetric vs Chronodesk
- 10SlaMetric vs SmartSuite Enterprise Service Desk
- 11SlaMetric vs SolarWinds Service Desk
- 12SlaMetric vs Web Help Desk
- 13SlaMetric vs Alloy Navigator
- 14SlaMetric vs ManageEngine ServiceDesk Plus
- 15SlaMetric vs OpenText Service Management
- 16SlaMetric vs SysAid
- 17SlaMetric vs TOPdesk
- 18SlaMetric vs Giva ITSM
- 19SlaMetric vs ITSM 365
- 20SlaMetric vs TeamDynamix ITSM
SlaMetric alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.9 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | KIX | 7.8 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | GLPI | 7.3 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 4 | Xurrent Service Level Management | 7.3 | No | — | Android, API, iOS, Web |
| 5 | Freshservice | 7.1 | No | $19/mo | Android, API, iOS, Web |
| 6 | Jitbit Helpdesk | 7.1 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 7 | Matrix42 FastViewer | 7.1 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 8 | Proactivanet ITSM | 7.1 | No | — | Android, API, iOS, Web |
| 9 | Chronodesk | 7.0 | No | $15/mo | Android, iOS, Web |
| 10 | SmartSuite Enterprise Service Desk | 7.0 | No | $15/mo | Android, API, iOS, Web |
| 11 | SolarWinds Service Desk | 7.0 | No | $39/mo | Android, API, iOS, Web |
| 12 | Web Help Desk | 7.0 | No | $26.67/mo | Web, Windows, Mac, Linux, iOS |
| 13 | Alloy Navigator | 6.9 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 14 | ManageEngine ServiceDesk Plus | 6.9 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 15 | OpenText Service Management | 6.9 | No | — | Android, iOS, Web |
| 16 | SysAid | 6.9 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 17 | TOPdesk | 6.9 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 18 | Giva ITSM | 6.8 | No | $76/mo | Android, iOS, Web |
| 19 | ITSM 365 | 6.8 | No | — | Android, iOS, Web |
| 20 | TeamDynamix ITSM | 6.8 | No | — | Android, API, iOS, Web |
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Questions about SlaMetric alternatives
What is the best alternative to SlaMetric?
Desk365, number 1 in IT SLA management software with a score of 7.9 out of 10. The others here: KIX, GLPI, Xurrent Service Level Management and 16 more.
What is the best free alternative to SlaMetric?
Desk365 is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.