ConnectWise PSA

Tampa, Florida, USA

What it is

ConnectWise PSA is a paid service for project and service operations, available on Android, iOS and the web. Its listed capabilities include project management, ticketing, resource management, billing and invoicing, time tracking, utilization reporting, resource planning, project financials and a customer portal. The service has three described plans, with pricing available on request. Basic includes project management, ticketing, resource management and a customer portal. Standard includes those functions and adds QuickBooks Online integration. Premium includes unlimited project management, ticketing, resource management and a customer portal, along with cloud infrastructure billing. ConnectWise was founded in 1982 and is headquartered in Tampa, Florida, USA. Teams considering the service can review the plan details against their project, resource and billing needs, then request pricing information.

For and against

For

Available on Android, iOS and web.
Includes time tracking and utilization reporting.
All plans list a customer portal.
Standard includes QuickBooks Online integration.
Premium includes cloud infrastructure billing.

Against

Pricing is available on request.
No free plan is listed.

The verdict

ConnectWise PSA covers project, ticketing, resource and billing functions, with three plans that differ in listed inclusions. Pricing is by request, so teams will need to seek plan costs directly.

Who it suits

ConnectWise PSA may suit teams managing projects, tickets, resources and billing across Android, iOS or web. Its plan descriptions may help organizations identify whether they need QuickBooks Online integration or cloud infrastructure billing.