Xurrent Service Level Management
iPhone + Android
7.3No. 3 of 50
in IT SLA Management Software
in IT SLA Management Software
- Recognised40% of the score20
- Phone app26% of the score100
- Documented20% of the score93
- Free plan14% of the score30
- Free plan
- No
- Runs on
- Android, api, iPhone, Web
Summary
Xurrent Service Level Management is ranked #3 of 50 in IT SLA management software on Samsung Mobile US Press. It runs on Android, API, iOS, Web.
Xurrent Service Level Management plans and pricing
All plansStarter Not published custom pricing 20 platform users/month · ITSM only · 1 integration · Xurrent Support xurrent.com · 30 Sept 2026
Corporate Not published custom pricing 50 platform users/month · ITSM + ESM for SMBs up to 5,000 employees · 3 templated integrations · business-hours support xurrent.com · 30 Sept 2026
Enterprise Not published custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · unlimited templated integrations · 24x7 escalation support xurrent.com · 30 Sept 2026
MSP Corporate Not published custom pricing 50 platform users/month · ITSM + limited ESM · licenses shareable among customers · business-hours support xurrent.com · 30 Sept 2026
MSP Enterprise Not published custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · licenses shareable among customers · 24/7 escalation support xurrent.com · 30 Sept 2026
Compared on IT SLA management software
- SLA scope
- bothxurrent.com
- Escalation automation
- Yesxurrent.com
- Business-hour calendars
- Yesxurrent.com
- Multi-level SLAs
- Yesxurrent.com
- SLA reporting
- Yesxurrent.com
- API access
- Yesxurrent.com
Facts
- Purpose
- Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead.xurrent.com · 30 Sept 2026
- AI SLA tracking
- The platform uses AI-powered SLA tracking, automated compliance monitoring, request prioritization and real-time alerts.xurrent.com · 30 Sept 2026
- SLA types
- Users can configure SLAs, Operational Level Agreements and Experience Level Agreements with response and resolution times.xurrent.com · 30 Sept 2026
- Real-time monitoring
- Xurrent provides real-time visibility into SLA performance to help prevent breaches and ensure timely service delivery.xurrent.com · 30 Sept 2026
- Automation
- Predefined rules can trigger notifications and actions when SLAs are at risk of being breached.xurrent.com · 30 Sept 2026
- Escalation
- Escalation policies can automatically raise SLA breaches to higher support levels or management.xurrent.com · 30 Sept 2026
- Reporting
- The SLA module provides detailed reports on service performance for process improvement and service-delivery analysis.xurrent.com · 30 Sept 2026
- Target calculation
- Response and resolution targets are derived from the SLA’s Service Offering, including its durations and support-hours calendar, and inherited automatically by covered requests.xurrent.com · 30 Sept 2026
- Integrations
- Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning.developer.xurrent.com · 30 Sept 2026
- Jira integration
- The Jira integration supports on-premise and cloud Jira, and a basic App Store integration is free for all Xurrent users.xurrent.com · 30 Sept 2026
- Security compliance
- Xurrent states that it holds ISO 27001 and ISO 27018 certifications and allows customers to request its latest SOC 2 Type 2 report.xurrent.com · 30 Sept 2026
- Data protection
- Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer.xurrent.com · 30 Sept 2026
- Audience
- The pricing page positions Xurrent for corporate IT organizations and managed service providers, including SMBs, enterprises and MSPs.xurrent.com · 30 Sept 2026
- Support
- Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email.xurrent.com · 30 Sept 2026
Company
- Founded
- 2010xurrent.com · 23 Sept 2026
- Headquarters
- Santa Barbara, California, USAxurrent.com · 23 Sept 2026
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Where it ranks on Samsung Mobile US Press
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Sources
- xurrent.com/features/sla· checked 30 Sept 2026
- xurrent.com/help/service-level-management-overview· checked 30 Sept 2026
- developer.xurrent.com· checked 30 Sept 2026
- xurrent.com/standard-integrations· checked 30 Sept 2026
- xurrent.com/security· checked 30 Sept 2026
- xurrent.com/pricing/it-service-management· checked 30 Sept 2026