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On the recordRead 21 Oct 202646 facts
ServiceChannel
ServiceChannel · Greenville, South Carolina, United States · founded 1999
Plans and prices
Provider API integration
$500usage-based
fully supported integration · REST API workflows
Read 21 Oct 2026 · servicechannel.com
ServiceChannel Managed
Priced on request
Call Center · Work Order Management · Platform Administration · Provider Optimization
Read 21 Oct 2026 · servicechannel.com
ServiceChannel Platform
Priced on request
custom package of software and services
Read 21 Oct 2026 · servicechannel.com
On the record
- AI asset recognition
- Technicians can photograph an asset nameplate and have AI identify make, model and serial number for record creation.servicechannel.com · read 21 Oct 2026
- Analytics
- ServiceChannel provides standard and custom reporting on spending, work orders, provider performance and operational trends.servicechannel.com · read 21 Oct 2026
- API documentation
- The developer portal includes API basics, a getting-started guide, reference material and guides for work orders, invoices, webhooks, check-in/out, proposals and checklists.developer.servicechannel.com · read 21 Oct 2026
- Asset management
- The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment.servicechannel.com · read 21 Oct 2026
- Company founding and size
- LinkedIn lists ServiceChannel as founded in 1999, headquartered in Greenville, South Carolina, privately held and employing 201–500 people.linkedin.com · read 21 Oct 2026
- Company history
- ServiceChannel says it has served multi-site businesses since 1999 and joined Fortive in 2021.servicechannel.com · read 8 Oct 2026
- Company legal name
- The privacy policy identifies the company as ServiceChannel.com, Inc.servicechannel.com · read 21 Oct 2026
- Core capabilities
- The platform includes work order management, preventive maintenance, provider performance management, and data analytics, with advanced capabilities such as spend optimization, asset management, and capital projects.servicechannel.com · read 8 Oct 2026
- Documentation and support
- ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards.servicechannel.com · read 21 Oct 2026
- Extensibility
- ServiceChannel documents webhooks for notifications about work orders, proposals and other events.developer.servicechannel.com · read 21 Oct 2026
- Funding news
- ServiceChannel announced a substantial equity financing from Bayard Capital in May 2015 to fund product development and market expansion.servicechannel.com · read 21 Oct 2026
- Hosting partners
- The Trust Center identifies Microsoft Azure and AWS as hosting subprocessors, with Azure regions in the eastern and central United States.trust.servicechannel.com · read 21 Oct 2026
- Implementation
- ServiceChannel says customers usually go live in 30 to 90 days with hands-on implementation and customer success support.servicechannel.com · read 8 Oct 2026
- Industry coverage
- The company lists retail, restaurants, grocery, convenience stores, healthcare, financial services, spa and fitness, and education among its customer industries.servicechannel.com · read 8 Oct 2026
- Integrations
- REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking.servicechannel.com · read 21 Oct 2026
- Internal technician dispatch
- Field Technicians provides a visual dispatch board, automatic assignment rules, crews, shifts and technician benchmarking.servicechannel.com · read 21 Oct 2026
- Limit: app reliability
- AppBrain user comments report crashes during photo uploads, login expulsions and trouble adding camera photos.appbrain.com · read 21 Oct 2026
- Limit: complexity and price
- TrustRadius reviewers describe the product as expensive and say its many features can confuse facility managers.trustradius.com · read 21 Oct 2026
