ReviewTrackers

ReviewTrackers provides reputation management and insights tools for businesses monitoring customer feedback and working to improve customer experiences. It collects reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request feedback by email and SMS, receive monitoring alerts, use AI response assistance, and display reviews with widgets. The Starter plan includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights to Starter features. Data Only combines review information from more than 100 sources for analysis in a platform the customer chooses. Listed add-ons include local listings management, local search rank, managed services, white label, employer brand, and App Store packages. Integrations described include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service is available on web, iOS, and Android. ReviewTrackers is based in Chicago, Illinois, and says it was created in May 2012. There is no free plan, and pricing is provided on request; plans are paid annually, with prices varying by plan and number of locations.

ReviewTrackers covers review collection, monitoring, response support, and analysis across a broad set of sources. Consider its plan structure and annual, location-based pricing when assessing fit.

ReviewTrackers suits businesses that want to monitor feedback across many review sources and request or respond to reviews. Its plans also address teams seeking experience analysis, competitor insights, or review data for analysis in another platform.

ReviewTrackers is a reputation-management platform for collecting, watching, responding to, and interpreting customer feedback across a large network of review sites. It is strongest for multi-location organizations and teams that need review workflows plus analysis, while smaller businesses may find its annual, location-based custom pricing difficult to evaluate before buying.

Overview

Founded in 2012 and based in Chicago, ReviewTrackers brings customer feedback into one service intended to improve customer experiences. Connections include Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 other sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish feedback through review display widgets.

The product separates day-to-day review management from deeper analysis and from a data-export-style option. That gives organizations room to match the purchase to their operating model, but it also means plan selection and location count materially affect the commercial fit.

Key features

Collection and response workflow

The Starter plan combines alerts, dashboards, review and feedback requests, and review responding. Email and SMS requests cover two direct ways to ask customers for feedback. Alerts reduce the need to check each source separately, and AI assistance can help teams prepare responses at scale. Starter also allows unlimited users, which is useful when location managers, marketing staff, and customer-care teams all need access without a seat-based ceiling.

Analysis and competitive context

Essential includes everything in Starter and adds experience analysis and competitor insights. That upgrade is aimed at organizations that want to identify patterns in customer experience and compare their position, rather than simply collect and answer reviews. It is the more appropriate tier when reporting and competitive context are part of ongoing decision-making.

Consolidated data option

Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. It suits companies that already have a preferred analytics environment or internal reporting process and do not need ReviewTrackers to serve as the primary review-operations workspace.

Integrations, mobile, and protection

Documented partnerships involve Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The pricing comparison includes a Mobile feature, and the App Store package monitors feedback on Google Play and the iOS App Store. ReviewTrackers’ GDPR addendum commits to risk-appropriate technical and organizational safeguards aligned with GDPR Article 32. Amazon and Salesforce/Heroku are identified as cloud-hosting subprocessors, with processing locations in the United States.

Pricing

ReviewTrackers is paid software with no free plan. A free trial is offered, but trial length is not published. Plans are paid annually per location per month, and pricing varies by plan and number of locations, so every tier requires a quote.

Listed add-ons include local listings management, local search rank, managed services, white label, employer brand, and App Store packages. The annual commitment and per-location calculation favor buyers with predictable, multi-location programs; companies wanting a low-risk monthly entry point or transparent self-serve pricing should look elsewhere.

Platforms

ReviewTrackers supports Android, iOS, and web. That combination covers browser-based administration and mobile access for teams working across locations. The App Store package extends monitoring to Google Play and the iOS App Store.

Who it's for

ReviewTrackers is a strong candidate for multi-location businesses coordinating review requests, responses, and reporting across many sources. Starter fits distributed teams that need unlimited users, while Essential is better for organizations that will use experience analysis and competitor insights. Data Only is the logical choice when a company wants ReviewTrackers’ source coverage but plans to analyze the data elsewhere.

It is less suitable for a small business seeking a free tier, a clearly published monthly price, or a simple single-location purchase. The annual, location-based structure can also be excessive when review management is handled by one or two people.

Pros and cons

Pros

• Very broad source coverage: Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and 100-plus additional sources can be consolidated.
• Unlimited Starter users: Multiple departments and locations can participate without a stated seat cap.
• Flexible operating scope: Buyers can choose core management, add analysis, or send consolidated data to another platform.
• Useful automation aids: Email and SMS requests, monitoring alerts, AI response assistance, and display widgets support the full review cycle.

Cons

• No free plan: Smaller organizations cannot maintain a permanent no-cost version.
• Custom pricing only: Plan and location-dependent annual pricing makes direct budget comparison harder.
• Annual billing: The commitment is a poor match for buyers who need month-to-month flexibility.
• United States processing locations: Organizations with strict regional data-residency requirements should review this arrangement carefully.

Alternatives

Choose Birdeye instead if you need Android, iOS, web, and API access and prefer pricing requested by location and deployment scope.

Broadly Reputation is a clearer fit for a smaller budget: its Standard plan is $79 a month for Google and Facebook review management, while Pro is $89 a month and adds an AI Reputation Specialist.

Podium Webchat offers a freemium model and a custom quote, making it worth considering when a free starting tier matters.

SOCi Reputation Management suits buyers who want location- and Genius Agent/skill-based pricing without per-user or per-listing fees, though it has no free trial.

Yext Reviews separates review monitoring and review response into packages, so it may fit organizations that want to purchase those functions independently.

Reputation provides published monthly options, including Rep Core at $80 a month and Rep Core + Pulse at $115 a month, for buyers prioritizing price visibility.

ReviewPush starts with a Lite plan at $49 a month and includes Google requests, email, text, and SMS requests, reporting, responding, and competitor features.

ReviewPanel is a freemium web option for buyers who want a free entry point.

For category browsing, compare Restaurant Review Management Software, Review Management Software, Salon Reputation Management Software, and Online Reputation Management Software.

Verdict

Choose ReviewTrackers when a multi-location organization needs broad source coverage, unlimited Starter users, and a path from review operations to experience and competitor analysis. Look elsewhere if transparent monthly pricing, a free plan, or a short-term commitment is more important than centralized scale.