Superchat

Superchat helps businesses manage online reviews and customer conversations. It collects reviews from Google, ProvenExpert, Trustpilot and other portals, and supports custom links. Teams can send review invitations through customers’ preferred communication channels, use a link generator to direct customers to a review platform, and work from personalized reminder templates. Monitoring alerts are available.

The product also brings conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS into one inbox. Desktop apps are available for macOS and Windows, and mobile apps for iOS and Android support message replies and push notifications. A free plan includes one WhatsApp number, one employee access and 30 active contacts. Paid plans are Basic at €89 a month, Professional at €149 a month, and Advanced at €299 a month; the minimum contract term is 12 months, and prices are net. Integrations are included from Advanced onward. Superchat says its data is encrypted, stored on EU servers, and not used to train AI models. It is headquartered in Berlin and was founded in 2020.

Superchat combines review management with a shared inbox for customer conversations. The free plan provides a limited starting point, while paid plans carry a 12-month minimum contract term.

Superchat suits businesses that want to request and monitor reviews while handling customer messages across several channels. Its plans include options for teams with different account and WhatsApp number needs.

Overview

Superchat is a review management and customer messaging platform for businesses that want review outreach and conversations in a shared workspace. It is best suited to teams handling customer communication across several channels; the free tier is tightly capped, and paid plans require a 12-month minimum term.

Businesses can gather reviews from Google, ProvenExpert, Trustpilot and custom links, send invitations through customers’ preferred channels, and receive monitoring alerts. Superchat is based in Berlin and was founded in 2020.

For a wider comparison, browse Review Management Software or WhatsApp Marketing Software.

Key features

Review management brings feedback from several portals into one place. A link generator and personalized reminder templates support outreach, while multichannel invitations let businesses use the communication channel a customer prefers. This combination suits teams that want to manage collection and monitoring together, though the free plan’s 30-contact ceiling makes it a small-scale starting point.

The unified inbox combines WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS conversations. That is useful for teams fielding customer questions across multiple channels, with account and WhatsApp-number limits setting how many teammates and lines each plan can support.

Professional adds one AI agent and automations, while Advanced raises the allowance to three agents and includes integrations and analytics. Direct integrations, Zapier, Make and the Superchat API are available from Advanced onward, so businesses that need those connections must move beyond the lower paid tiers.

Superchat offers desktop apps for macOS and Windows and mobile apps for iOS and Android. The mobile apps support replies to customer messages and push notifications. Superchat says data is encrypted with AES-256 and TLS 1.2 or higher, stored on encrypted EU servers hosted in Frankfurt, and not used to train AI models. It also states that it is ISO 27001 certified and that its information security management system receives regular external audits.

Pricing

The Free plan costs €0.00 per free and includes one WhatsApp number, one employee access and 30 active contacts. It provides a way to start using the platform, but the contact cap limits its usefulness for an active customer messaging operation.

Basic costs €89.00 per month and includes one WhatsApp number, three accounts, unlimited contacts and conversations, and Review Management. It is the entry paid tier for businesses that need review tools and room to handle ongoing conversations, but it omits the AI agent, automations and integrations included at higher levels.

Professional costs €149.00 per month, with two WhatsApp numbers, six accounts, one AI agent, automations, a Web Widget and onboarding. It fits a growing team that wants automated assistance and a web widget, although integrations are not included at this level.

Advanced costs €299.00 per month and includes four WhatsApp numbers, 12 accounts, three AI agents, integrations, analytics and priority chat support. The higher price is most defensible for teams that need its larger account allowance, integration options or expanded AI capacity. Custom offers tailored configuration, support and guidance, and enterprise-level security and control at custom pricing.

Paid prices are shown as monthly amounts, but they are net and carry a 12-month minimum contract term. That commitment matters for businesses that want to evaluate the service over a short period; the free tier has no paid-plan price, but its one-seat and 30-contact caps are substantial constraints.

Platforms

Superchat is available on the web, Android, iOS, macOS and Windows, and provides an API. Its mobile apps let staff reply to customer messages and receive push notifications, while desktop apps give teams dedicated options on Mac and Windows.

Who it's for

Superchat suits businesses that want review collection and monitoring alongside a shared inbox for customer conversations. Basic covers teams focused on review management and messaging; Professional is a better fit when one AI agent, automations and a Web Widget matter. Advanced is aimed at larger or more connected operations that need integrations, analytics, more accounts or priority support. Businesses seeking a short paid commitment, or teams that need integrations without the Advanced price, should consider another option.

Pros and cons

• Multiple review sources in one place: Google, ProvenExpert, Trustpilot and custom links support a broader review workflow than a single-portal approach.
• Review outreach and customer messaging are combined: Invitations, reminders and a unified inbox across messaging, social, email and SMS can serve teams managing both feedback and service conversations.
• Useful capacity increases by tier: Higher plans add accounts, WhatsApp numbers, AI agents, automations and integrations as teams grow.
• Strict free-plan ceiling: One employee access and 30 active contacts make Free better for a limited start than a busy operation.
• Long paid commitment: The 12-month minimum term reduces flexibility despite monthly price presentation.
• Integrations require the top listed paid tier: Businesses needing Zapier, Make, direct integrations or the API have to choose Advanced or Custom.

Alternatives

Birdeye is a paid alternative with pricing based on what a business deploys across its locations, making it worth considering when location-based pricing is a better fit.

RepuGen has a free plan and a Review Pulse offering with instant review alerts, patient sentiment insights, review responses and social visibility features; it is an alternative to consider for those capabilities.

ReviewTrackers is a paid option with a free trial and plans that include 100-plus review sources or unlimited users, depending on the plan.

Review Revolution offers a free plan and trial, plus a Lite plan for a single business owner with unlimited QR scans; it may suit an owner looking for that setup.

Reputation offers monthly plans at $80.00 and $115.00 for reviews management, with the higher tier adding Pulse; it is an option for businesses seeking those plans in USD.

Appfigures has a free plan for five connected apps, so it is an alternative to consider for app-focused monitoring.

Swell offers patient and employee experience insights, with a plan that includes 3,000 monthly text messages and unlimited users; it may fit organizations focused on those insights.

Appbot is a paid alternative with a free trial and a Small plan at $49.00 per month billed annually, or $59 billed monthly, for one user, five sources and 300 translations per month.

Verdict

Choose Superchat if your business wants review requests and monitoring in the same workspace as customer conversations across messaging, social, email and SMS. Its shared inbox and tiered capacity make it a strong fit for teams consolidating those workflows, while the 12-month minimum, limited free tier and Advanced-only integrations give smaller or short-term projects good reasons to look elsewhere.