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SOCi Reputation Management
San Diego, California, United States
What it is
SOCi Reputation Management is review management software for multi-location brands. Its Genius Reputation Agent monitors reviews, can publish replies under brand rules and approval settings, and routes sensitive or escalated items to the team. Conversational surveys sent after visits can identify unhappy customers and help address concerns before they post a review. Voice of Customer groups feedback into themes and sentiment shifts by location and region, with clusters linked to customer quotes. The product integrates with review sources including Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; SOCi also lists Apple Maps, Punchh, Yardi, and RealPage. SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and stop publication until issues are resolved. SOCi lists more than 140 integrations across business channels and systems, with custom API connections available. Pricing is by custom quote, based on locations and Genius Agents or skills. The company says it is designed for enterprises managing hundreds or thousands of locations.
For and against
For
- Routes sensitive reviews to a team
- Surveys customers after visits
- Groups feedback by location and region
- Lists more than 140 integrations
Against
- No free trial is offered
- Pricing requires a custom quote
- Some skills have package usage limits
The verdict
SOCi combines review response workflows with surveys, feedback analysis, and brand safeguards for multi-location operations. Buyers should account for custom-quoted pricing and the absence of a free trial.
Who it suits
The product suits multi-location brands that need review monitoring, managed replies, and location-level feedback analysis. SOCi says its pricing is designed for enterprises managing hundreds or thousands of locations.
Plans and prices
Custom quote
priced by number of locations and Genius Agents/skills · some skills have package usage limits · no per-user or per-listing fees
Read 11 Oct 2026 · soci.ai
On the record
- Broader integrations
- SOCi lists more than 140 integrations across listings, maps, social, reviews, marketplaces, AI answer engines, and business systems, with custom API connections available.soci.ai · read 11 Oct 2026
- Company
- SOCi's About page identifies Afif Khoury as its founder and CEO; a SOCi security report identifies the company as headquartered in San Diego, California.soci.ai · read 11 Oct 2026
- Compliance
- SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and stop publication until issues are resolved.soci.ai · read 11 Oct 2026
- Customer surveys
- It sends conversational surveys after a visit to identify and help resolve unhappy customers before they post a review.soci.ai · read 11 Oct 2026
- Pricing limits
- Some skills have usage limits tied to the package, and SOCi says those limits can be increased as needs grow.soci.ai · read 11 Oct 2026
- Purpose
- Genius Reputation Agent is review management software for multi-location brands that monitors reviews, responds in the brand voice, and routes reviews needing human attention to the team.soci.ai · read 11 Oct 2026
- Review networks
- The product integrates with Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; the page also lists Apple Maps, Punchh, Yardi, and RealPage.soci.ai · read 11 Oct 2026
- Review responses
- The agent can publish review replies according to brand rules and approval settings, with sensitive or escalated reviews held for the team.soci.ai · read 11 Oct 2026
- Security
- SOCi states that it holds SOC 2 Type II and SOC 3 reports and ISO/IEC 27001, 27701, and 42001 certifications, and offers HIPAA-aligned controls.soci.ai · read 11 Oct 2026
- Support and setup
- SOCi says complex or custom integrations are handled by onboarding and support; most listed integrations can be connected directly by marketing teams.soci.ai · read 11 Oct 2026
- Target customers
- SOCi says its pricing is designed for enterprises managing hundreds or thousands of locations, and its reputation product is for multi-location brands.soci.ai · read 11 Oct 2026
- Trial
- SOCi states that it does not offer a free trial and scopes each deployment through a custom quote and demo.soci.ai · read 11 Oct 2026
- Voice of Customer
- Voice of Customer groups feedback into themes and sentiment shifts by location and region, with clusters tied to customer quotes.soci.ai · read 11 Oct 2026
