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Churn Buster
San Diego, California, United States
What it is
Churn Buster helps subscription businesses recover failed payments and respond to cancellations. Its dunning service coordinates payment retries with branded email and SMS prompts asking customers to update their cards. Rolling Analysis assigns each failed payment one of four outcomes and counts a recovery only when payment clears. Cancel Flows collects cancellation reasons, presents offers matched to those reasons, and reports exit feedback. Its features include Smart Offers, A/B testing, segmentation, Sentiment AI, and an optional one-click cancellation route. Integrations listed by the maker include Stripe, Recharge, Shopify, Loop, Skio, Recurly, and Braintree, among others, as well as custom API setups. Churn Buster says it serves mid-market and enterprise brands in ecommerce, SaaS, memberships, and digital subscriptions. A free Measure plan provides recovery analytics, baseline comparison, and Churn Buster MCP. Paid plans start at $269 a month for one product; a plan covering both products starts at $430 a month. Prices are flat monthly fees based on MRR tier, and plans are month-to-month without a contract. The company was founded in 2013 and is based in San Diego.
For and against
For
- Free plan includes recovery analytics and baseline comparison.
- Dunning coordinates retries with branded email and SMS.
- Cancel Flows matches offers to stated reasons.
- Paid plans are month-to-month with no contract.
Against
- Paid plans start at $269 a month.
- Paid pricing depends on MRR tier.
- Event data and individual webhooks are retained for 90 days.
The verdict
Churn Buster combines failed-payment follow-up with cancellation flows and recovery measurement. The free Measure plan covers analytics; dunning or cancellation tools are on paid plans starting at $269 a month.
Who it suits
Churn Buster suits subscription businesses seeking payment recovery tools, cancellation offers, or exit feedback. The maker describes its customers as mid-market and enterprise brands across ecommerce, SaaS, membership, and digital subscription businesses.
Plans and prices
Measure
measurement analytics · Churn Buster MCP · available to every account
Read 20 Oct 2026 · churnbuster.io
Cancel Flows Only
cancellation save flows · reason collection · offers and testing · analytics
Read 20 Oct 2026 · churnbuster.io
Dunning Only
failed-payment recovery · email/SMS campaigns · analytics · setup and account reviews
Read 20 Oct 2026 · churnbuster.io
Complete Retention Solution
Dunning · Cancel Flows · analytics · setup and account reviews
Read 20 Oct 2026 · churnbuster.io
Advisory
60-day retention measurement · benchmark report · one-hour review call
Read 20 Oct 2026 · churnbuster.io
Dunning or Cancel Flows
One product · month-to-month · no contract
Read 8 Oct 2026 · churnbuster.io
Dunning & Cancel Flows
Both products · month-to-month · no contract
Read 8 Oct 2026 · churnbuster.io
On the record
- API documentation
- The API documentation covers authentication, payment and cancellation endpoints, customer records, annual-renewal emails and outbound webhooks.churnbuster.io · read 20 Oct 2026
- Cancel Flows
- Cancel Flows asks the cancellation reason and presents offers such as pause, skip, discount or plan change.churnbuster.io · read 20 Oct 2026
- Cancel testing
- The cancel-flow editor supports reason-matched offers, Smart Offers and A/B testing.churnbuster.io · read 20 Oct 2026
- Card update pages
- Stripe and Braintree customers can use no-login card-update pages supporting 3-D Secure.churnbuster.io · read 20 Oct 2026
- Company history
- Andrew Culver founded Churn Buster in 2013, and Matt Goldman, Ken Johnson and Joelle Goldman acquired it in 2015.churnbuster.io · read 20 Oct 2026
- Company size
- LinkedIn lists Churn Buster as a privately held software company with 11–50 employees.linkedin.com · read 20 Oct 2026
- Compliance
- Churn Buster states that it files PCI SAQ-A annually and offers CAIQ, VSAQ, GDPR SCC-based DPA and CCPA service-provider commitments.churnbuster.io · read 20 Oct 2026
- Custom API
- Unsupported platforms can connect by sending charge-failed, charge-succeeded, subscription-cancelled and payment-method-updated events.churnbuster.io · read 20 Oct 2026
- Data retention
- Event data is retained for 90 days and customer data is deleted after termination subject to a 24-hour deletion delay.churnbuster.io · read 20 Oct 2026
- Documentation and support
- Paid onboarding takes about an hour and includes campaign tuning and account reviews; support is offered by email, chat and video calls.churnbuster.io · read 20 Oct 2026
- Dunning
- Its dunning service coordinates payment retries with branded email and SMS asking customers to update their cards.churnbuster.io · read 8 Oct 2026
- Dunning messaging
- Recovery campaigns send branded email from a dedicated pool, then SMS and team alerts, using the merchant's domain.churnbuster.io · read 20 Oct 2026
- Dunning retries
- Its dunning product tunes payment retries using recency, frequency, duration and decline behavior.churnbuster.io · read 20 Oct 2026
- Features
- Cancel Flows includes Smart Offers, A/B testing, segmentation, Sentiment AI, and an optional one-click cancellation path.churnbuster.io · read 8 Oct 2026
- Funding and ownership
- The company says it is founder-owned with no investors; Crunchbase lists no disclosed funding amount.churnbuster.io · read 20 Oct 2026
- Integrations
- Documented integrations include Stripe, Braintree, Recharge, Loop, Skio, Stay.ai, Ordergroove, Smartrr, Seal, Rivo, Awtomic, Inveterate, Checkout Champ, Subbly, Conjured, Orb, Prive/Recurly and Shopify through a custom app.churnbuster.io · read 20 Oct 2026
- Legal name
- Crunchbase identifies the legal entity as Churn Buster, LLC and lists it as active and privately held.crunchbase.com · read 20 Oct 2026
- Licence
- The API is licensed non-exclusively for a limited term under the service agreement, indicating proprietary hosted software rather than open-source software.churnbuster.io · read 20 Oct 2026
