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Reception by ElevenAgents
What it is
Reception by ElevenAgents is a web-based AI receptionist for business calls. It answers questions using business information, handles requests, takes messages, qualifies callers, routes calls, and books appointments using real availability. It can check calendars and write a booking while the caller remains on the line. Reception also covers nights, weekends, and holidays, capturing caller details and flagging urgent requests. Teams can set it to answer, route, or provide backup according to hours and availability. Its online booking page uses the same receptionist, with the site stating that calls, texts, and online bookings stay synchronized to avoid double-booking. Every plan includes automatic booking, summaries, transcripts, recordings, a voice library, and 70+ languages. The Free plan includes 30 phone minutes monthly. Paid plans begin at $29/mo, with a 14-day trial that requires no credit card. Premium adds multi-location routing and shared calendars.
For and against
For
- Answers calls 24/7, including nights and holidays
- Books appointments against real availability
- Includes transcripts, recordings, and call summaries
- Supports 70+ languages
- Offers a free plan and 14-day trial
Against
- Free plan includes 30 phone minutes monthly
- Basic plan allows one call at a time
- Overage charges apply on paid plans
- Web platform only
The verdict
Reception combines answering, routing, qualification, messaging, and scheduling in one web service. Its free tier and trial provide entry points, while paid plans add minutes, phone numbers, concurrency, and multi-location support.
Who it suits
It suits businesses handling calls for home services, professional services, clinics, automotive, wellness, real estate, property management, or hospitality. Teams needing after-hours coverage, multilingual answering, or appointment booking may find its listed functions relevant.
Plans and prices
Free
30 min by phone/month · 1 phone number · Zapier, Webhook, and MCP integrations · 3 knowledge sources
Read 8 Oct 2026 · reception.ai
Basic
75 min by phone/month · 1 phone number · 1 call at a time · $0.45/min overage
Read 8 Oct 2026 · reception.ai
Plus
275 min by phone/month · 3 phone numbers · Up to 3 calls at once · $0.38/min overage
Read 8 Oct 2026 · reception.ai
Premium
1,000 min by phone/month · 5 phone numbers · Up to 10 calls at once · $0.30/min overage
Read 8 Oct 2026 · reception.ai
On the record
- After-hours coverage
- Reception answers nights, weekends, and holidays, captures caller details, and flags urgent requests.reception.ai · read 8 Oct 2026
- Appointment scheduling
- Reception checks availability, coordinates calendars, and writes bookings into the schedule while the caller is still on the line.reception.ai · read 8 Oct 2026
- Call routing
- Reception can answer, route, or act as backup according to team hours and availability.reception.ai · read 8 Oct 2026
- Core function
- Reception answers calls 24/7, handles questions, books appointments, and routes requests using business information, rules, and real availability.reception.ai · read 8 Oct 2026
- Included features
- All plans include automatic booking, call summaries, transcripts, recordings, a voice library, and 70+ languages.reception.ai · read 8 Oct 2026
- Integrations
- The listed integrations on the Free, Basic, Plus, and Premium plans are Zapier, Webhook, and MCP.reception.ai · read 8 Oct 2026
- Intended users
- The page describes use cases for home services, legal and other professional services, clinics, automotive, personal care and wellness, real estate and property management, and hospitality.reception.ai · read 8 Oct 2026
- Maker
- ElevenLabs describes itself as an AI research and product company and says ElevenAgents is one of its three platforms.elevenlabs.io · read 8 Oct 2026
- Multi-location
- The page says Premium includes multi-location support and describes routing calls by branch and sharing calendars across locations.reception.ai · read 8 Oct 2026
- Online booking
- The online booking page uses the same receptionist, and the page says calls, texts, and online bookings stay in sync to avoid double-booking.reception.ai · read 8 Oct 2026
- Platform
- ElevenLabs describes ElevenAgents as a platform for deploying voice and chat agents at scale; Reception’s site offers a free-start link to its app.elevenlabs.io · read 8 Oct 2026
- Support
- The Plus and Premium plans list priority support.reception.ai · read 8 Oct 2026
- Trial
- The pricing section offers full access for a 14-day free trial and says no credit card is required.reception.ai · read 8 Oct 2026
