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PBXware
PBXware · founded 2003
What it is
PBXware is a business phone and communications system from PBXware, whose maker was founded in 2003. It supports web, Windows, macOS, iOS, Android, and Linux, with desktop and mobile apps. Listed calling features include multiple business numbers, an auto attendant, custom call routing, and voicemail transcription. The Core plan brings together an enterprise PBX, IVR and call flows, unified communications apps, meetings, chat, business SMS, built-in AI, and multi-tenant management. CX Lite includes Core features plus near real-time wallboards, a performance dashboard, scheduled reporting, and Smart Callback. CX Pro includes Core features and adds skills-based queues and routing, agent and supervisor workspaces, dialer and campaign management, and omnichannel communications. PBXware is paid, with pricing available on request. No prices are listed for its three plans.
For and against
For
- Supports six listed platforms
- Multiple business numbers and custom call routing
- Voicemail transcription and auto attendant
- CX Lite includes wallboards and scheduled reporting
- CX Pro includes skills-based routing and omnichannel communications
Against
- Paid product
- Pricing is available on request
- No plan prices are listed
The verdict
PBXware covers business calling and broader communications, with additional reporting and contact-center capabilities in its CX tiers. Organizations will need to request pricing to assess the plans.
Who it suits
It suits organizations looking for business calling and communications across desktop, web, and mobile platforms. CX Lite and CX Pro add listed reporting, queue, workspace, and campaign tools.
Plans and prices
Core
PBX, IVR and call flows · desktop, web and mobile UC apps · meetings, chat, business SMS and built-in AI
Read 12 Oct 2026 · bicomsystems.com
CX Lite
Everything in Core · ERG wallboards · performance dashboard · scheduled reporting
Read 12 Oct 2026 · bicomsystems.com
CX Pro
Everything in Core · skills-based queues and routing · agent and supervisor workspaces · dialer and campaigns
Read 12 Oct 2026 · bicomsystems.com
On the record
- Auto attendant
- Yesbicomsystems.com · read 22 Sep 2026
- Business audience
- Business Edition is described as a solution for medium-sized businesses and enterprises.bicomsystems.com · read 12 Oct 2026
- Business numbers
- multiplebicomsystems.com · read 22 Sep 2026
- Call routing
- custombicomsystems.com · read 22 Sep 2026
- Communications
- The product page lists audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing.bicomsystems.com · read 12 Oct 2026
- Contact center
- The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp.bicomsystems.com · read 12 Oct 2026
- CRM integrations
- The product page names Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics among its CRM integrations.bicomsystems.com · read 12 Oct 2026
- Deployment
- PBXware supports hosted and on-premise deployment.bicomsystems.com · read 12 Oct 2026
- Desktop and mobile apps
- Yesbicomsystems.com · read 22 Sep 2026
- Developer API
- The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications for extending PBXware.bicomsystems.com · read 12 Oct 2026
- Editions
- PBXware is offered in Multi-Tenant, Business and Contact Center editions.bicomsystems.com · read 12 Oct 2026
- Installation
- The product page says PBXware can be installed from USB or CD-ROM using ISO or VMware images.bicomsystems.com · read 12 Oct 2026
- Maker history
- Bicom Systems says it launched PBXware in September 2004.bicomsystems.com · read 12 Oct 2026
- Multi-tenant
- Multi-Tenant Edition lets operators manage multiple customers from a single installation and add users or services as needed.bicomsystems.com · read 12 Oct 2026
- Phone compatibility
- Bicom Systems says PBXware is compatible with most IP phones and supports automated provisioning, busy lamp field and hot desking.bicomsystems.com · read 12 Oct 2026
- Price availability
- The plans page presents Core, CX Lite and CX Pro but does not state prices.bicomsystems.com · read 12 Oct 2026
- Product
- PBXware is a software PBX that brings voice, video, contact center features and meetings together in one platform.bicomsystems.com · read 12 Oct 2026
- Security
- Bicom Systems describes PBXware security as multilayered and says it includes call encryption.bicomsystems.com · read 12 Oct 2026
