Paddle Retain

Plans and prices

Every plan, in full

On the record

Branding

Businesses can give customers a fully branded Retain experience.paddle.com · read 4 Oct 2026

Cancellation flows

Automated cancellation flows can offer personalized retention offers and collect customer feedback about why they are leaving.paddle.com · read 4 Oct 2026

Failed payment recovery

Retain automatically recovers users who churned because of failed payments or expired payment methods.paddle.com · read 4 Oct 2026

Integration

Retain works with an existing billing stack and can be configured by adding a JavaScript snippet.paddle.com · read 4 Oct 2026

Intended customers

Paddle describes Retain as serving SaaS, app, and digital product businesses.paddle.com · read 4 Oct 2026

Maker

Paddle’s about page describes it as a Merchant of Record for digital product companies.paddle.com · read 4 Oct 2026

Payment updates

Customers can update payment details through a localized recovery experience with Apple Pay or Google Pay and no sign-in requirement.paddle.com · read 4 Oct 2026

Purpose

Retain is a retention toolkit for recovering failed payments, reducing cancellations, and increasing customer lifetime value.paddle.com · read 4 Oct 2026

Retry optimization

Its retry logic uses payment failure data and customer metadata, including day of week, failure code, card type, and location, to choose retry timing.paddle.com · read 4 Oct 2026

Security and compliance

Paddle says Retain is SOC 2 certified and compliant with GDPR and other local data collection regulations.paddle.com · read 4 Oct 2026

Term optimization

Retain can reach selected customers with annual plan upgrades to increase lifetime value.paddle.com · read 4 Oct 2026

Trial

The term optimization page offers a 30-day free trial.paddle.com · read 4 Oct 2026

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