Naverisk

Naverisk combines remote monitoring and management, Service Desk, professional services automation and data protection in an IT services automation suite. The company describes it as designed for managed service providers and IT professionals, with cloud or on-premise hosting choices. RMM supports Windows, Linux, Mac and SNMP devices, and tasks can run manually, on demand, in response to events or on a schedule across multiple devices and customers. Service Desk includes ticket collaboration and routing, technician scheduling, and knowledge base documentation at site and device level. PSA covers contract and project management, automated billing and business intelligence reporting. Listed integrations include Xero, QuickBooks, Autotask, Zendesk, TeamViewer, Splashtop, ScreenConnect, StorageCraft, e-automate and ScalePad. Arma Data Protection describes encryption in transit and at rest, role-based access controls, two-factor authentication and air-gapped immutable storage for ransomware protection. The mobile app supports ticket and alert management; iOS device-management support is listed as coming soon. Naverisk advertises 24/7 global support at no additional cost. The starting price is $110/mo, with one all-inclusive price and device or user limits not stated. There is no free plan, though a free trial is available.

Naverisk brings RMM, service desk, PSA and data protection into one suite, with both cloud and on-premise hosting. Buyers should account for the starting price and confirm whether its stated backup and mobile capabilities meet their needs.

Naverisk is aimed at MSPs and IT professionals managing devices, service desk work and business operations. Its cloud and on-premise options may suit teams choosing between hosted and locally deployed setups.

Naverisk is a unified operations suite for managed service providers and IT professionals running monitoring, support, billing, and backup work across customer environments. It is best suited to teams that want one system with cloud or on-premise deployment. The trade-off is a relatively high entry price and important capability boundaries in backup recovery and iOS management.

Overview

Founded in 2007 and headquartered in Auckland, New Zealand, Naverisk combines remote monitoring and management, a service desk, professional services automation, and data protection. Its hybrid deployment model lets customers choose cloud hosting or an on-premise security model. Multi-tenant management and cross-customer automation make the suite oriented toward providers rather than a single internal IT department.

Key features

Naverisk RMM supports Windows, Linux, Mac, and SNMP devices. Patch management, unattended remote access, and script automation cover routine maintenance as well as intervention when an alert arrives. Tasks can be launched manually, on demand, by an event, or on a schedule across multiple devices and customers. That range is useful for standardized MSP processes, although the single-price plan does not state its device or user limits, so larger portfolios need a firm quote before committing.

The Service Desk combines ticket collaboration and routing with technician scheduling. Its knowledge base can be documented at both site and device level, giving technicians operational context alongside tickets. PSA adds contract and project management, automated billing, and business-intelligence reporting. Those functions can keep commercial administration tied to delivery work instead of requiring separate systems.

Arma Data Protection specifies encryption in transit and at rest, role-based access controls, two-factor authentication, and air-gapped immutable storage intended to resist ransomware. Bare-metal recovery was not yet available, however, and was described as a roadmap item for Q4 2025; organizations that need full-system restoration should verify the current position. The mobile app handles ticket and alert management, while iOS device-management support is still coming soon.

Integrations include Xero, QuickBooks, Autotask, Zendesk, TeamViewer, Splashtop, ScreenConnect, StorageCraft, e-automate, and ScalePad. Naverisk also advertises 24/7 global support at no additional cost, which is particularly relevant to MSPs supporting clients outside business hours.

Pricing

Naverisk is paid software with a free trial and a starting price of $110 a month. The main Naverisk plan is a single all-inclusive subscription at that starting rate, but it does not publish device or user allowances, so the headline price cannot be used to estimate a specific fleet.

Partners can use Arma Data Protection for Naverisk partners at no cost for data backups; Wasabi cloud-storage costs are excluded. Microsoft 365 backups cost $0.50 a month per user, also excluding Wasabi storage. There is no general free plan. The free partner backup offer is therefore relevant to qualifying Naverisk partners, while Microsoft 365 protection adds a usage-based charge on top of storage.

Platforms

Naverisk is offered on Android, iOS, Linux, macOS, self-hosted, web, and Windows. Its supported operating systems for core management are Windows, Linux, and macOS, with SNMP support extending monitoring to network devices. The self-hosted option is valuable for organizations that require local control; mobile users should note that the app's iOS device-management function is not yet available.

Who it's for

Choose Naverisk when an MSP or IT team needs RMM, ticketing, contracts, projects, billing, reporting, and backup in a multi-tenant workflow. It is less suitable for buyers who only need inexpensive remote monitoring, require published per-device economics, or depend on bare-metal recovery and complete iOS management today.

Pros and cons

• Pro: RMM, service desk, PSA, and data protection share one suite, reducing tool sprawl for service providers.
• Pro: Manual, event-driven, on-demand, and scheduled automation works across multiple customers and devices.
• Pro: Cloud and on-premise deployment, multi-tenant management, and 24/7 support accommodate varied MSP operating models.
• Con: Bare-metal recovery was not yet available, weakening the backup proposition for full-system disaster recovery.
• Con: The mobile app manages tickets and alerts, but iOS device management is still forthcoming.

Alternatives

For a no-cost entry point, Cinch RMM has a free plan for up to five users with full platform features; its Starter plan is $83.00 per month when billed annually. ManageEngine RMM Central offers a free tier for up to 25 devices and an Enterprise edition starting at $1,195 per year for 50 devices, making it preferable when a defined device cap matters. MSPs wanting a larger free allowance can choose MSP360 RMM, whose Community Edition covers up to 50 endpoints with no time limit.

NetLock RMM provides a free Community Edition for up to 25 devices with unlimited tenants, users, and locations. ITarian Remote Desktop is the simpler choice when the requirement is free remote access with unlimited administrators. MeshCentral suits buyers seeking open-source, self-hosted remote management. LogMeIn Resolve IT Asset Management starts its MSP Launch offer at 25 endpoints with unlimited agents and additional endpoints from $1.00 per month. SimpleHelp is a paid alternative with a five-session bundle priced at $1,350 a month.

For a broader comparison, see Remote Monitoring and Management Software.

Verdict

Naverisk is a strong fit for MSPs that value one multi-tenant platform spanning device operations, service workflows, PSA administration, and protected backups, especially when cloud or on-premise choice and round-the-clock support matter. Look elsewhere if your priority is a free or tightly metered RMM, guaranteed bare-metal recovery, or immediate iOS device management; the $$110 starting subscription and unspecified scale limits demand careful qualification.