Cinch RMM

Cinch RMM is a cloud-based remote monitoring and management service for endpoints, servers, virtual machines and network devices. It tracks inventory, usage and the health of hardware, software and subscriptions. Users can draw on a library of more than 150 scripts or create their own. Remote access includes attended and unattended support, drag-and-drop file transfer and live chat; security tools include managed antivirus, patch management and credential exchange for endpoint access without sharing admin permissions.

The mobile app lets users monitor IT assets and address issues from iOS or Android devices. Listed integrations include Microsoft, Veeam, VMware, N-able, TrueNAS, XCP-ng, Xen Orchestra and Zerto, and API 2.0 supports custom integrations. Every subscription tier lists 24/7/365 help desk support, with the full platform feature set and user limits differing by plan. The free plan supports up to 5 users. Starter is $83/mo (annual). Cloud IaaS and BaaS/DRaaS are not included and are billed separately based on consumption.

Cinch RMM combines asset tracking, remote access, automation and patch management across user-tiered plans. Consider separate consumption charges for cloud infrastructure and browser limitations before choosing it.

Cinch RMM suits IT teams managing endpoints and network devices remotely, including teams that need scripting and mobile access. Its plans accommodate different user limits, with custom enterprise options listed for larger deployments.

Overview

Cinch RMM is a cloud service for managing endpoints and other IT infrastructure, aimed at teams that need remote support and routine maintenance across a mixed environment. Its strongest case is breadth: the plans retain the full platform as teams grow, while user caps and separately billed cloud services shape the cost.

Key features

Cinch covers endpoints, servers, virtual machines and network devices. Asset management tracks inventory, usage and the health of hardware, software and subscriptions, which can help teams keep oversight of more than device status alone. Remote support includes attended and unattended access, drag-and-drop file transfers and live chat, making it useful for both user assistance and unattended maintenance.

Automation is a notable part of the package: the library contains more than 150 scripts, and users can create their own. Managed antivirus and patch management add security and upkeep tools, while credential exchange enables endpoint access without sharing administrator permissions. These capabilities suit teams seeking a unified operational toolkit; they do not include cloud IaaS or backup and disaster recovery, which are billed separately by consumption.

Mobile apps for iOS and Android let staff monitor assets and remediate issues away from a desktop. Cinch also advertises API 2.0 for custom integrations and use cases, and names Microsoft, Veeam, VMware, N-able, TrueNAS, XCP-ng, Xen Orchestra and Zerto among its technology integrations. Every subscription tier includes 24/7/365 help desk support. The pricing page states that Cinch's infrastructure is SOC 2 Type II, CMMC Level 1 and CIP 5 certified.

Pricing

The free plan costs nothing and supports up to 5 users with full platform features and no credit card required. It is a practical starting point for a very small team, but its user ceiling is low even though features are not cut back.

Paid plans keep the full platform and raise the user limit. Starter costs $83 a month, billed annually at $996/yr, for up to 10 users. Growth is $165 a month, billed annually at $1,980/yr, for up to 25 users. Business is $249 a month, billed annually at $2,988/yr, for up to 50 users. Professional is $332 a month, billed annually at $3,984/yr, for up to 100 users. The step-up is useful when more staff need accounts, but buyers should compare their user count with the next tier rather than expect added features at higher prices.

Enterprise has custom pricing for 100+ users and is positioned for multi-site deployments, custom integrations or white-glove onboarding. Cloud IaaS and BaaS/DRaaS are outside every subscription and carry separate consumption charges, so the tier price is not the full cost for teams using those services.

Platforms

Cinch supports Android, iOS, web, Windows and API. The sign-in page says Safari is unsupported; it recommends Chrome 120+, Edge 120+ or Firefox 122+, a meaningful constraint for teams standardizing on Apple browsers.

Who it's for

Cinch is best suited to small and midsize IT teams or service providers that manage varied infrastructure and want remote access, scripting, patching and asset oversight under one user-tiered platform. Teams above 100 users or with multi-site needs can consider Enterprise. It is less compelling for organizations that need cloud infrastructure or backup and disaster recovery included in a fixed subscription, or whose browser environment depends on Safari.

Pros and cons

• Pros: Full platform features even on the free plan make it possible to start with up to 5 users without sacrificing capabilities.
• Pros: More than 150 scripts, custom scripting, unattended access and patch management support repeatable maintenance as well as remote assistance.
• Pros: 24/7/365 help desk support is included across subscription plans.
• Cons: Paid pricing is billed annually, and each standard tier is bounded by a user cap.
• Cons: Cloud IaaS and BaaS/DRaaS incur separate consumption charges, complicating cost planning for teams that need them.
• Cons: Safari is unsupported, limiting browser choice for some users.

Alternatives

Remote Monitoring and Management Software is the broader category directory for comparing RMM options. Choose ManageEngine RMM Central if a free allowance of up to 25 devices or its stated 50-device Enterprise Edition at $1,195 a year better fits the scale and budget. MSP360 RMM is worth considering for MSPs seeking a free Community Edition covering up to 50 endpoints with no time limit.

Consider Naverisk, NetLock RMM, ITarian Remote Desktop, MeshCentral, LogMeIn Resolve IT Asset Management or SimpleHelp if you want to compare other approaches to remote management and access.

Verdict

Cinch RMM is a strong fit for teams that want a broad set of endpoint and infrastructure tools, with the same platform features available from the free tier through larger plans. Its user-based caps are straightforward, but annual billing and separate cloud-service consumption charges matter; teams needing those services inside one predictable subscription, or Safari support, should look elsewhere.