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SimpleHelp
SimpleHelp · Edinburgh, Scotland, United Kingdom · founded 2007
What it is
SimpleHelp combines remote support, unattended access, device monitoring, automation and security for businesses and IT teams. Technicians can start on-demand support sessions without first installing software on a user’s device. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management, while monitoring provides real-time device status, custom alerts and actions. WebTech lets technicians manage their queue and launch sessions through a browser without installing the app. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for other systems. SimpleHelp says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest. Security controls include IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions, not technician accounts or devices. SimpleHelp has no free plan; its pricing note starts from $270 and includes a 30-day trial.
For and against
For
- On-demand support does not require advance device installation.
- Browser-based WebTech can launch remote sessions.
- Supports self-hosted deployment in several environments.
- Includes monitoring, alerts and remote-control tools.
- Offers a 30-day trial.
Against
- No free plan.
- Licensing is based on concurrent active sessions.
- FIPS certification is listed as coming soon.
The verdict
SimpleHelp combines remote support, monitoring and unattended access, with browser-based sessions and self-hosted deployment options. Its licensing is session-based, and the pricing note lists a 30-day trial but no free plan.
Who it suits
It suits businesses and IT teams supporting users and managing networks, whether they oversee a handful of devices or thousands of endpoints. Teams should consider how many sessions need to be active concurrently.
Plans and prices
Standard — 5-session bundle
5 sessions · 1,000 remote access machines
Read 22 Sep 2026 · simple-help.com
Standard — 5-session bundle
5 sessions · 1,000 remote access machines
Read 22 Sep 2026 · simple-help.com
Standard — single session
1 session · 1,000 remote access machines
Read 22 Sep 2026 · simple-help.com
Standard — single session
1 session · 1,000 remote access machines
Read 22 Sep 2026 · simple-help.com
Business — 5-session bundle
5 sessions · Unlimited remote access machines
Read 22 Sep 2026 · simple-help.com
Business — 5-session bundle
5 sessions · Unlimited remote access machines
Read 22 Sep 2026 · simple-help.com
Business — single session
1 session · Unlimited remote access machines
Read 22 Sep 2026 · simple-help.com
Business — single session
1 session · Unlimited remote access machines
Read 22 Sep 2026 · simple-help.com
Enterprise — annual subscription
Unlimited remote access machines
Read 22 Sep 2026 · simple-help.com
On the record
- Access controls
- Security features include IP restrictions, technician authorization, multi-factor authentication, granular permissions and security audits.simple-help.com · read 7 Oct 2026
- Browser access
- WebTech lets technicians manage their queue and launch remote sessions from a browser without installing the app.simple-help.com · read 7 Oct 2026
- Compliance
- The pricing page lists FIPS certification as coming soon and available with the Enterprise tier; it also describes Enterprise condensers for network segmentation per IEC 62443.simple-help.com · read 7 Oct 2026
- Deployment
- Customers can install a self-hosted SimpleHelp server on-premises, on their own infrastructure or in the cloud.simple-help.com · read 7 Oct 2026
- Integrations
- Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration with other systems.simple-help.com · read 7 Oct 2026
- Intended users
- The maker presents SimpleHelp for businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints.simple-help.com · read 7 Oct 2026
- Licensing limit
- Licensing is based on concurrently active sessions rather than technician accounts or devices.simple-help.com · read 7 Oct 2026
- Monitoring
- The product offers real-time device monitoring, custom alerts and actions across managed devices.simple-help.com · read 7 Oct 2026
- Product
- SimpleHelp combines remote support, unattended access, monitoring, automation and security in one platform.simple-help.com · read 7 Oct 2026
- Remote support
- Technicians can start on-demand support sessions without pre-installing software on the user's device.simple-help.com · read 7 Oct 2026
- Security
- The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest.simple-help.com · read 7 Oct 2026
- Session recording
- Yessimple-help.com · read 22 Sep 2026
- Session tools
- Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management.simple-help.com · read 7 Oct 2026
- Support
- Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year.simple-help.com · read 7 Oct 2026
- Supported platforms
- desktopsimple-help.com · read 22 Sep 2026
