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LogMeIn Resolve IT Asset Management
Boston, Massachusetts, United States
What it is
LogMeIn Resolve IT Asset Management tracks hardware and software assets from acquisition through use and disposal in a cloud platform. Software management covers compliance notifications, purchases, license agreements, contracts, billing cycles, and assignments for onboarding or offboarding. Hardware inventory provides live information on quality, warranty status, and technical characteristics; data can be exported for reporting and compliance, with end-of-life visibility and replacement-cost estimates. Asset management integrates with conversational ticketing and secure remote access at no extra cost. Listed integrations include Acronis, SentinelOne, HaloPSA, and ConnectWise PSA. Security measures include zero-trust architecture, permission-based access, 256-bit AES encryption, and SSL. The listed compliance coverage includes SOC 2 Type II, SOC 3, and C5 controls; ISO/IEC 27001:2022 certification covers support operations. The service supports Windows, macOS, iOS, and Android, with desktop apps for Mac and Windows and mobile apps for iOS and Android. A free plan and 14-day trial are listed. Its API uses OAuth2 and offers reporting, ticketing, and knowledge-base endpoints.
For and against
For
- Tracks assets through disposal.
- Hardware data can be exported for reporting and compliance.
- Includes ticketing and remote access at no extra cost.
- Supports Windows, macOS, iOS, and Android.
- API includes reporting, ticketing, and knowledge-base endpoints.
Against
- Listed MSP plan prices are not provided.
- MSP plans specify endpoint minimums.
- The service is cloud-based.
The verdict
Resolve brings hardware and software asset management together with ticketing and remote access. Its listed plans specify endpoint thresholds, but prices are not provided here.
Who it suits
It suits managed service providers and IT teams managing customer devices and endpoints. Teams can use it to track both software and hardware assets alongside ticketing and remote access.
Plans and prices
Resolve Free
up to five devices · background diagnostics · command prompt · file manager
Read 15 Oct 2026 · logmein.com
Starter
cloud · minimum 25 endpoints · unlimited users
Read 15 Oct 2026 · trustradius.com
Advanced
cloud · minimum 25 endpoints · unlimited users
Read 15 Oct 2026 · trustradius.com
Complete
cloud · minimum 25 endpoints · unlimited users · MDM included
Read 15 Oct 2026 · trustradius.com
MSP Dominate
minimum 25 endpoints · unlimited users · additional endpoints from $2.56/mo
Read 30 Sep 2026 · logmein.com
MSP Elevate
starting at 100 endpoints · unlimited agents · additional endpoints from $0.44/mo
Read 30 Sep 2026 · logmein.com
MSP Launch
starting at 25 endpoints · unlimited agents · additional endpoints from $1.00/mo
Read 30 Sep 2026 · logmein.com
MSP Accelerate
minimum 25 endpoints · unlimited users · additional endpoints from $2.06/mo
Read 30 Sep 2026 · logmein.com
On the record
- API
- The LogMeIn Resolve API uses OAuth2 and provides reporting, ticketing, and knowledge-base endpoints.developer.goto.com · read 30 Sep 2026
- API scope
- The API can export tickets, device inventory, users, actions, audit logs and asset fields, although availability depends on account level.goto.com · read 15 Oct 2026
- API updates
- The changelog records ticketing create/update/delete APIs in 2025 and incident filtering and attachment additions in 2026.developer.goto.com · read 15 Oct 2026
- Asset lifecycle
- The software tracks assets from acquisition and use through disposal.logmein.com · read 30 Sep 2026
- Asset reporting
- Hardware data can be exported for reporting and compliance, with end-of-life identification and replacement-cost estimates.logmein.com · read 15 Oct 2026
- Company founding
- LogMeIn says it was founded as 3amLabs in 2003 and later became part of GoTo.logmein.com · read 15 Oct 2026
- Company headquarters
- LogMeIn is headquartered in Boston, Massachusetts.logmein.com · read 15 Oct 2026
- Company size
- LinkedIn lists LogMeIn as a privately held software company with 1,001–5,000 employees and more than 3,500 globally.linkedin.com · read 15 Oct 2026
- Compliance
- The trust center lists SOC3, ISO 27001 certificates, security measures and subprocessor disclosures for Resolve.goto.com · read 15 Oct 2026
- Core purpose
- LogMeIn Resolve manages hardware and software assets from a single platform.logmein.com · read 30 Sep 2026
- Documentation
- The developer center links API guides, status information, changelog entries, support and interactive examples.developer.goto.com · read 15 Oct 2026
- Downloads
- Agent desktop applications are available for Windows and Mac, while agent and customer mobile applications are available for iOS and Android.logmein.com · read 15 Oct 2026
- Free trial
- Resolve offers a 14-day free trial with no credit card required and lets users continue with Resolve Free afterward.logmein.com · read 30 Sep 2026
- Hardware inventory
- Hardware inventory provides live insights into quality status, warranty status, and technical characteristics.logmein.com · read 30 Sep 2026
- Hardware lifecycle
- The asset module tracks hardware from acquisition through use and disposal, including status, warranty and technical characteristics.logmein.com · read 15 Oct 2026
- Helpdesk
- The helpdesk offers unlimited tickets, an end-user portal, reporting and integrations with Teams, Zendesk and ServiceNow.logmein.com · read 15 Oct 2026
- Hosting model
- Resolve is delivered as a SaaS cloud service; no self-hosted deployment is documented.trustradius.com · read 15 Oct 2026
- Integrations
- LogMeIn Resolve integrates with Acronis, SentinelOne, HaloPSA, ConnectWise PSA, and other tools.logmein.com · read 30 Sep 2026
