MSP360 RMM

MSP360 RMM is a cloud service for MSPs and IT teams managing Windows, macOS, and Linux endpoints. It monitors CPU, memory, and available disk space in real time and can issue alerts. A central console manages operating system updates across those platforms, as well as third-party application updates. Group Action Tasks can install software, run updates, or execute scripts across multiple devices on demand or on a schedule. Browser-based remote access connects to Windows and macOS devices at no additional cost. Alerts can automatically create tickets in a built-in ticketing system included with Community Edition. That free edition is available to MSPs serving external clients, supports up to 50 endpoints, and has no time limit; the maker says it is not intended for internal IT departments. The paid plan costs $1.75 per endpoint/month, billed per endpoint monthly, and a 15-day free trial is available. Community Edition includes documentation and community resources, while paid RMM includes 24/7/365 live technical support. MSP360 says the service uses encrypted connections.

MSP360 RMM combines endpoint monitoring, updates, automation, remote access, and ticketing. Community Edition has a defined MSP audience and endpoint cap; paid service includes live technical support.

MSP360 RMM may suit MSPs managing client endpoints across Windows, macOS, and Linux, as well as IT teams considering the paid plan. Community Edition is specifically for MSPs serving external clients, not internal IT departments.

Overview

MSP360 RMM is a cloud service for MSPs and IT teams responsible for fleets of Windows, macOS, and Linux endpoints. Its strongest fit is an MSP that wants monitoring, patching, automation, remote access, and ticketing together, with a no-cost option capped at 50 endpoints.

That free edition has a meaningful audience restriction: it is for providers serving external clients, not internal IT departments. Organizations outside that model should look to a paid plan or another tool.

Key features

Monitoring and patch management

Real-time alerts for CPU, memory, and available disk space give administrators a way to spot endpoint performance issues. Updates for operating systems across Windows, macOS, and Linux, plus third-party applications, can be managed from one console; that breadth is useful for providers with mixed desktop environments.

Remote access and automation

Browser-based remote access to Windows and macOS devices is included at no additional cost, and unattended access is supported. Group Action Tasks can install software, apply updates, or run scripts across multiple devices on demand or on a schedule, reducing repetitive work for teams managing many endpoints.

Ticketing and integrations

Alerts can create tickets automatically in the built-in ticketing system, which is included with Community Edition. ConnectWise PSA and HaloPSA are listed integrations, and an RMM API provides another route for fitting the service into an MSP’s operations.

MSP360 says it uses encrypted connections to improve account security. That is a stated security measure, not a substitute for evaluating an organization’s own access and security requirements.

Pricing

Community Edition

MSP360 RMM Community Edition costs nothing, has no time limit, and supports up to 50 endpoints. It is the clearest starting point for an eligible MSP with a small client fleet that can work with documentation and community resources rather than regular live support. MSPs can submit up to two support tickets per year. The edition is not intended for internal IT departments.

Paid RMM

MSP360 RMM costs $1.75 a month, billed per endpoint/month. Licensing is per endpoint, with volume discounts applying at 25 endpoints, so the starting rate should not be treated as a flat monthly price for an entire organization. The paid plan includes 24/7/365 live technical support, making it the more suitable choice for providers that need ongoing support or have outgrown the free cap.

A 15-day free trial provides access to key features without limitations. It lets prospective customers assess the broader feature set before committing, but it is time-limited rather than a substitute for Community Edition’s ongoing, capped use.

Platforms

The RMM manages Windows, macOS, and Linux endpoints through a cloud deployment. Android, iOS, and web also appear in the platform coverage, but the stated endpoint management support is for desktop operating systems; the product should not be chosen on the assumption that it manages Android or iOS devices.

Who it's for

MSP360 RMM suits MSPs serving external clients that want a single console for endpoint health, updates, remote support, task automation, and alert-driven ticketing. Community Edition makes particular sense for a provider managing no more than 50 endpoints that can rely mainly on self-service support. Internal IT departments should not use that edition, and teams that need live assistance or more capacity should consider the paid per-endpoint plan.

Pros and cons

Pros

• Useful coverage in one console: Monitoring, OS and third-party application updates, remote access, automation, and ticketing address several routine MSP workflows together.
• Practical free tier for qualifying MSPs: Community Edition has no time limit and includes ticketing, but is capped at 50 endpoints.
• Included remote access: Browser-based access to Windows and macOS devices carries no additional cost, with unattended access supported.

Cons

• Community Edition excludes internal IT: Its external-client MSP audience rules out a common use case for in-house teams.
• Free support is limited: Documentation and community resources are the main support channels, with up to two support tickets per year.
• Mobile coverage is not endpoint-management coverage: Android and iOS are in the platform listing, but the supported managed endpoints are Windows, macOS, and Linux.
• Paid costs scale by endpoint: The $1.75-per-month starting rate is billed per endpoint/month, so the total depends on fleet size.

Alternatives

Remote Monitoring and Management Software offers a broader category comparison for readers still deciding what kind of RMM fits.

Cinch RMM is worth considering for teams prioritizing a free plan with full platform features for up to five users; its paid Starter plan is $83 a month, billed annually.

ManageEngine RMM Central may suit buyers seeking a free option capped at 25 devices or an annual enterprise plan starting with 50 devices.

Naverisk is another RMM option with a free trial and no general free plan.

NetLock RMM may appeal to teams seeking a free Community Edition for up to 25 devices with unlimited tenants, users, and locations.

ITarian Remote Desktop is a free remote-access alternative with unlimited administrators.

MeshCentral is a free, open-source, self-hosted alternative with public server login available.

LogMeIn Resolve IT Asset Management is an alternative with an annual-billed MSP plan starting at 25 endpoints and unlimited agents.

SimpleHelp is a paid alternative with a free trial.

Verdict

Choose MSP360 RMM if you are an MSP managing external clients and want endpoint monitoring, patching, automation, included remote access, and ticketing in one cloud service. Community Edition is compelling for eligible providers staying within 50 endpoints, while paid support and per-endpoint licensing suit larger or support-dependent operations. Look elsewhere if you are an internal IT department seeking the free edition, need mobile endpoint management, or prefer a price that does not scale with endpoint count.