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LEX Reception
What it is
LEX Reception provides live legal reception, intake, and client support for law firms at any hour of the year. Its receptionists answer calls rather than using bots or AI, and can handle legal intake, schedule appointments, transfer calls, and follow up with clients. English and Spanish intake are available. Firms can adjust call flows in a dashboard and review recordings for quality assurance. Monthly plans include customizable appointment scheduling tools, live chat, and mobile and desktop account access. The mobile app shows receptionist messages in real time and lets users call or text clients using their business ID, chat with colleagues, share files, and manage billing and team members. LEX lists integrations with legal tools including Clio, MyCase, LawPay, PracticePanther, Filevine, Lawmatics, Smokeball, CosmoLex, and CASEpeer. Messages can be directed into Leads, Cases, or Tasks based on firm rules. Billing is by minutes, rounded up to the next minute; rates require contacting LEX Reception.
For and against
For
- Live receptionists answer calls without bots or AI.
- English and Spanish intake are available.
- Dashboard supports editable call flows and recording review.
- Mobile app supports client calls, texts, file sharing, and team management.
- Thirty calls under 30 seconds are included monthly.
Against
- Pricing requires contacting LEX Reception.
- Usage is billed by minutes, rounded up per call.
- Per-minute overages apply beyond planned usage.
The verdict
LEX Reception combines live legal answering with intake, scheduling, follow-up, and tools for managing messages and firm workflows. Before choosing it, firms should ask for rates and consider how minute-based billing and overages fit their call volume.
Who it suits
LEX Reception suits law firms seeking round-the-clock live call answering, legal intake, and client follow-up. It supports teams that need English or Spanish reception, legal-software integrations, and mobile or desktop account access.
Plans and prices
LEX Reception plans
Plan minutes · per-minute overage charges
Read 5 Oct 2026 · lexreception.com
On the record
- Bilingual service
- LEX offers receptionists who handle legal intake in English and Spanish.lexreception.com · read 5 Oct 2026
- Call scripts
- Firms can edit call flows in the dashboard, and can listen to call recordings for quality assurance.lexreception.com · read 5 Oct 2026
- Coverage
- LEX says it currently supports clients anywhere in the United States and Canada.lexreception.com · read 5 Oct 2026
- Customer support
- Existing customers can contact client services for setup, maintenance, billing, or online access at [email protected] or +1 866 818 8090.lexreception.com · read 5 Oct 2026
- Human answering
- LEX says every call is answered by a live receptionist and that it does not use bots or AI to answer phones.lexreception.com · read 5 Oct 2026
- Included tools
- LEX says its monthly plans include customizable tools for appointment scheduling, live chat, and mobile and desktop account access.lexreception.com · read 5 Oct 2026
- Intake and follow-up
- Receptionists handle legal intake, appointment scheduling, live call transfers, and outbound follow-ups.lexreception.com · read 5 Oct 2026
- Integrations
- The integration directory lists Clio, MyCase, LawPay, PracticePanther, Filevine, Lawmatics, Smokeball, CosmoLex, and CASEpeer, among others.lexreception.com · read 5 Oct 2026
- Integration workflow
- LEX says messages can be assigned as Leads, Cases, or Tasks according to the firm's rules, without changing its software settings.lexreception.com · read 5 Oct 2026
- Minute billing
- Usage is billed by minutes rather than calls, and call duration is rounded up to the next minute.lexreception.com · read 5 Oct 2026
- Mobile app
- The app lets users view receptionist messages in real time, call and text clients using their business ID, chat with colleagues, share files, and manage billing and team members.lexreception.com · read 5 Oct 2026
- Security
- LEX describes its mobile app as supporting secure file sharing with colleagues.lexreception.com · read 5 Oct 2026
- Service
- LEX provides live legal reception, intake, and client support for law firms 24/7/365.lexreception.com · read 5 Oct 2026
- Usage limits
- LEX says it emails alerts at 80% and 100% of planned usage and charges per-minute overages; it also includes 30 calls under 30 seconds each month at no charge.lexreception.com · read 5 Oct 2026
