IteroJM

IteroJM is web-based customer journey mapping software for product, customer experience, and service design teams. Its shared workspace combines journey maps, personas, interview research, evidence, and metrics. Users edit maps with drag-and-drop lanes and stages, then connect linked maps and metrics. Interviews can be uploaded or recorded, transcribed, and organized into jobs to be done, pain points, opportunities, and structured insight cards. Personas, interviews, touchpoints, and evidence connect through a shared flow. Metrics workflows include Google Sheets, stage-level measurements, and chart cards. Workspace permissions distinguish owners and members. Starter costs nothing and includes one journey map, one persona, one metric, and one manager seat with community support. Pro costs $49 a month and Enterprise costs $79 a month, with larger or unlimited allowances and different support levels. Annual billing is offered with a stated 20% saving. The maker is located in Kyiv, Ukraine.

IteroJM connects journey mapping, research synthesis, personas, and metrics in a shared web workspace. Compare the included maps, personas, metrics, seats, and support levels with your team size before selecting a plan.

It suits product, CX, and service design teams conducting journey research and linking qualitative findings with metrics. The plans also accommodate teams needing shared editing and varying manager-seat limits.