ISPbills

Overview

ISPbills connects account billing, network oversight and incident handling rather than focusing on invoicing alone. Automatic invoices can follow subscriber packages, billing cycles and due dates, with prepaid, postpaid, daily and monthly models. That flexibility is useful for operators with varied payment arrangements, while providers seeking only a billing tool may not need its wider operational scope.

A branded subscriber portal lets customers check their service, pay bills, download receipts and open support tickets. These self-service options can take routine account requests off staff workloads. Founded in 2016 and headquartered in Rangpur, Bangladesh, ISPbills offers cloud and self-hosted deployment; its managed cloud workloads run on Microsoft Azure.

Key features

• Billing and collections: Package- and schedule-based invoice generation covers several common charging models. This is a practical fit for providers whose customers do not all pay on the same cadence.
• NOC monitoring: Real-time device monitoring, traffic graphs, instant alerts and Zabbix support bring network visibility into the same platform as subscriber operations. That breadth can help NOC teams, but is less compelling for a billing-only buyer.
• Fiber operations: FTTH, GPON and EPON management includes ONU provisioning and optical-signal tracking across more than 12 OLT vendors. This makes ISPbills particularly relevant to fiber operators managing equipment from multiple vendors.
• Integrations and API: The integrations page lists more than 68 connections across payments, SMS, network equipment, communications and protocols. REST API v1 and v2 offer more than 200 endpoints, with HMAC-signed webhooks; the larger API allowance is tied to higher-priced plans.
• Security and access: ISPbills describes TLS 1.3 for supported web connections, encrypted database connections and infrastructure-level encryption at rest. Tenant-scoped data isolation, role-based controls, separate web and API authentication, and two-factor authentication support add useful access safeguards. Live support conversations use Intercom, while formal cases go through Zendesk.

Pricing

The pricing model is freemium, with a 14-day trial. Each paid tier also has a one-time setup charge, so the monthly rate is not the full initial cost. iPilot AI credits are a separate product, not an allowance included with ISPbills plans.

The lower paid tiers trade capacity and specialist capabilities for lower fixed monthly charges: Starter stops at 500 subscribers, while Growth adds inventory and API access and Business adds reseller, hotspot and gateway functions. Pro raises capacity to 2,000 and includes full API access; operators beyond that move to Scale's per-subscriber pricing or custom Enterprise terms.

Platforms

ISPbills supports Android, API, self-hosted and web access. The deployment choice is useful for operators who want either managed cloud workloads or a self-hosted option, while the API availability supports integration work.

Who it's for

Broadband, fiber and wireless operators are the core audience, including NOC teams, resellers, hotspot providers and card distributors. Fiber providers can benefit from ONU provisioning and multi-vendor OLT support; smaller operators should compare their active subscriber count with the plan caps and account for setup costs. A provider that does not need network operations or fiber management may be better served by a narrower billing product.

Pros and cons

• Pros: Billing, monitoring and fiber workflows sit together, with prepaid and postpaid models and a customer portal for payments and support requests.
• Pros: More than 68 listed integrations and a REST API with over 200 endpoints give operators several paths to connect other systems.
• Cons: Subscriber caps divide the lower tiers sharply, and each listed plan carries a setup fee, including Free.
• Cons: iPilot AI credits cost separately, so buyers should not assume AI usage is covered by a plan subscription.
• Cons: Free is limited to 100 active subscribers and basic reporting with community support, making it a constrained fit for a growing provider.

Alternatives

Telecom Billing Software is the broader category to browse when comparing billing products across the telecom market.

ISP Billing may suit a very small operation prioritizing a no-expiry free plan: it allows up to 10 customers and includes service management, recurring invoices, tickets and quotes, but has no free trial.

Alepo BSS Now is another paid option spanning customer management, billing, self-care and AI support, with subscription pricing that scales with business success.

Splynx is a paid alternative with a free trial and Android, API, iOS, self-hosted and web platforms.

AEX Software is a paid option priced per active subscriber through a scoped proposal, with hosted, self-hosted or hybrid arrangements.

ISPbox is a paid alternative with web, iOS and Android platforms.

OneBill is a paid web and API option that offers a free trial.

PortaSwitch is worth considering for buyers seeking a self-hosted deployment or an unlimited perpetual license; it has no free plan or free trial.

Tridens Monetization has a listed 1-month contract at 500.00 USD per month, plus a stated charge of 1% of revenue billed.

Verdict

ISPbills is a strong fit for broadband, fiber and wireless operators that want subscriber billing tied to NOC and fiber operations, especially where its ONU provisioning and multi-vendor OLT coverage matter. Its main drawback is the cost and capacity structure: setup fees apply even to Free, subscriber limits shape the lower tiers, and iPilot AI credits are extra. Look elsewhere if you need billing alone or cannot make the plan caps and upfront charge work.