ISP Billing

ISP Billing is a cloud management platform for internet service providers, linking customer records, services, billing, support, and network operations. Its workflow spans customer acquisition, quotes and contracts, recurring billing and collection, then ticket support and customer communications. Listed channels include email, SMS, WhatsApp, and ISP APP notifications. Through the Customer Area and ISP APP, customers can view documents and services, pay, open tickets, accept quotes, and manage notifications. The free plan costs nothing with no expiry and supports up to 10 customers, including service management, recurring invoices and XML, tickets, activities, and quotes. Lite costs €49 a month and supports up to 1,000 customers; Gold costs €99 a month and supports up to 2,500. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius, and VoIP. Optional modules have separate prices from the principal plan. The platform is available on Android, iOS, and web, with API documentation and bilingual documentation. Support is listed by email and phone.

ISP Billing connects operational workflows with customer self-service and several communication channels. The free plan has a 10-customer limit, while Lite and Gold list larger caps at €49 and €99 a month.

ISP Billing is intended for internet service providers managing customers, services, billing, support, and network operations. Its customer portal and app may suit providers that want customers to handle documents, payments, tickets, and notifications themselves.

Overview

ISP Billing is a cloud management platform for internet service providers, bringing customer accounts, services, billing, support, and network operations into one system. It best suits providers that want ISP-specific workflows alongside customer self-service, rather than a general-purpose billing tool. Its free tier gives very small operations a way to start, but customer caps and separately priced modules matter as an ISP grows.

Key features

The workflow spans customer acquisition, quotes and contracts, recurring billing and collection, and ticket support. That scope is useful for an ISP looking to connect commercial and operational work, though it is less suitable for organizations that only need basic invoicing.

Customers can use the Customer Area and ISP APP to view documents and services, pay, open tickets, accept quotes, and manage notifications. Email, SMS, WhatsApp, and ISP APP notifications give providers several communication channels. The self-service breadth may reduce routine customer contact, but the ISP App is a separately priced extra.

Billing capabilities include usage rating, prepaid and postpaid billing, plan management, invoice generation, payment collection, and customer accounts. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius, and VoIP, making the platform relevant to ISPs with needs across payments and network operations. Its API documentation covers keys, permissions, pagination, resources, errors, and an interactive console, a useful foundation for teams connecting systems programmatically.

The maker describes its GDPR and NIS 2 compliance programs as active, with procedures and technical and organizational safeguards under ongoing review. Bilingual documentation and email and phone support are also provided. Optional modules remain separate from the main plan, so teams should account for relevant extras when estimating costs.

Pricing

ISP Billing uses a freemium model, with no free trial. ISP Billing Free costs nothing, has no expiry, and supports up to 10 customers. It includes service management, recurring invoices and XML, tickets, activities, and quotes. This is a practical starting point for a very small provider, but the customer ceiling makes it unsuitable as a lasting option for a growing operation.

ISP Billing Lite costs €49 a month and supports up to 1,000 customers. It includes all Free functions, plus ISP Dude, Coverage Map, and Communications. This is the paid entry tier for providers that need those additions and room beyond the free cap.

ISP Billing Gold costs €99 a month and supports up to 2,500 customers, with the same named inclusions as Lite. Its higher cap suits providers that have outgrown Lite; the stated plan benefits do not otherwise distinguish the two tiers. Paid modules can add to either plan: ISP App is €10/mese, Aruba electronic invoicing is €15/mese, and ISP Billing Radius 2.0 is €40/mese.

Platforms

ISP Billing supports Android, iOS, web, and API access. That combination spans mobile, browser-based, and programmatic use.

Who it's for

ISP Billing is aimed squarely at internet service providers managing subscribers, services, billing, support, and network operations. Small providers can assess the workflow on the no-expiry free plan; larger teams should compare the customer caps and the cost of any necessary modules. It is a weaker fit for businesses outside telecom that need only straightforward billing.

Pros and cons

• Pros: The workflow connects quotes, contracts, recurring billing, collections, and ticket support, which can keep several ISP operations in one platform.
• Pros: Customer self-service covers payments, documents, tickets, quotes, and notifications, while multiple communication channels give providers options for reaching customers.
• Pros: The free plan has no expiry, and the paid tiers give defined customer limits of 1,000 and 2,500.
• Cons: The free plan stops at 10 customers, limiting its usefulness beyond a very small provider.
• Cons: Lite and Gold share the same listed functions, so the reason to pay more for Gold is its higher customer cap.
• Cons: Optional modules are charged separately, and the free plan does not include the named extras.

Alternatives

Telecom Billing Software is a useful starting point for comparing a broader set of telecom billing options.

• ISPbills is worth considering for a provider that wants a free plan capped at 100 active subscribers and a free trial; its stated price is free, with a one-time setup charge of ৳1,000.
• Alepo BSS Now may suit a business seeking customer management, billing, self-care, and AI support under subscription pricing that scales with business success.
• Splynx is an option for teams prepared for a paid service with a free trial; its named plan is Whalebone Peacemaker Security & Management at $80 a month for up to 1,000 subscribers, then $0.08 per subscriber.
• AEX Software is an alternative with paid, scoped proposals based on active subscribers, adopted modules, service level, and hosting model.
• ISPbox may fit a provider that prefers a paid plan with a free trial and a stated starting point of $25 a month for 20 active subscribers.
• ASTPP offers a free Community Edition for users comfortable with limited features, community add-ons, and no support or security updates.
• Azotel SIMPLer OSS is an alternative with hosted and standalone licensing options for providers comparing those deployment and licensing approaches.
• Cadebill is another paid option from a software firm focused on telecommunications and business process management.

Verdict

ISP Billing is a strong fit for ISPs that want customer operations, billing, support, and self-service connected in one cloud platform, with a no-expiry entry plan and defined growth tiers. Its clearest drawback is that the free tier is limited to 10 customers, while separately priced modules can raise the cost beyond the plan price. Providers should look elsewhere if they need a generic billing tool or cannot work within the customer caps and add-on structure.