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AEX Software
Charlotte, North Carolina, United States
What it is
AEX Software is an OSS/BSS platform for fiber operators, covering network qualification and planning, ordering, provisioning, billing, customer management, and assurance. Coverage tools visualize GeoJSON footprints, qualify addresses, and classify network assets for build or prebuild. Its hardware-agnostic provisioning engine supports ten OEM ecosystems, with TR-069 devices handled through AEX ACS. Billing accommodates recurring, prepaid, postpaid, and wholesale models, with activation-triggered billing and automated collections through payment-provider integrations. Customer records combine account, service, work-order, device, RADIUS, Wi-Fi, provisioning, troubleshooting, and billing details. Real-time Layer 2 and Layer 3 monitoring connects with ticketing and field dispatch. A white-label subscriber app is available as a responsive web application and native iOS and Android apps. Open APIs and an integration layer let operators work alongside existing CRM, accounting, and sales systems. Deployment can be hosted, self-hosted, or hybrid, and modules can be adopted incrementally. Pricing is based on active subscribers and provided on request; there is no free plan.
For and against
For
- Supports prepaid, postpaid, recurring, and wholesale billing.
- Offers hosted, self-hosted, and hybrid deployment.
- Subscriber app includes web, iOS, and Android access.
- Pricing is based on active subscribers, not seats.
Against
- No free plan is offered.
- Pricing requires a scoped proposal.
- Platform is aimed at fiber operators.
The verdict
AEX spans network operations, billing, and customer management, with incremental modules and multiple deployment options. Its subscriber-based pricing is supplied by proposal, and it has no free plan.
Who it suits
AEX is intended for fiber operators looking to manage network and subscriber operations in one platform. Its deployment choices and integrations may suit operators retaining existing CRM, accounting, or sales systems.
Plans and prices
AEX Software
Modules adopted · active subscribers · managed-services level · hosted/self-hosted/hybrid deployment
Read 1 Oct 2026 · aexinc.com
On the record
- AI capability
- Agent AEX autonomously diagnoses, troubleshoots and resolves network issues across vendor platforms and is available to all AEX platform customers at no additional charge.aexinc.com · read 1 Oct 2026
- Billing
- Billing supports recurring, prepaid, postpaid and wholesale models, with activation-triggered billing and automated collections through payment-provider integrations.aexinc.com · read 1 Oct 2026
- Commercial model
- Pricing is per active subscriber rather than per seat, site or flat license, and modules can be adopted incrementally.aexinc.com · read 1 Oct 2026
- Core capabilities
- The platform provides coverage and planning, sales and acquisition, provisioning and network automation, billing and revenue, customer management, monitoring and assurance, workflows and notifications, and a subscriber app.aexinc.com · read 1 Oct 2026
- Coverage planning
- Coverage tools support GeoJSON footprint visualization, address qualification and build-versus-prebuild classification for network assets.aexinc.com · read 1 Oct 2026
- Customer management
- Customer management combines account, service, work-order, device, RADIUS, Wi-Fi, provisioning, troubleshooting and billing information in one customer record.aexinc.com · read 1 Oct 2026
- Deployment options
- AEX supports hosted, self-hosted or hybrid deployment and does not require forced rip-and-replace or hardware standardization.aexinc.com · read 1 Oct 2026
- Hardware support
- Its provisioning engine is hardware agnostic, supports ten OEM ecosystems including Nokia, Calix, ZTE, Zhone, Huawei, Ubiquiti and Eero, and supports TR-069 devices through AEX ACS.aexinc.com · read 1 Oct 2026
- Integrations
- AEX provides open APIs and an integration layer so operators can use it alongside existing CRM, accounting and sales systems.aexinc.com · read 1 Oct 2026
- Monitoring
- Real-time Layer 2 and Layer 3 monitoring connects directly to ticketing and field dispatch, with connectivity verified before an installation job can close.aexinc.com · read 1 Oct 2026
- Product scope
- AEX Software is an OSS/BSS platform covering qualification, ordering, product management, provisioning, billing, customer management and assurance for fiber operators.aexinc.com · read 1 Oct 2026
- Security architecture
- The platform uses a TM Forum SID-aligned canonical data model, Kubernetes containerized microservices, an OIDC-authenticated API gateway, and encryption in transit and at rest.aexinc.com · read 1 Oct 2026
- Subscriber app
- The subscriber app is a white-label responsive web application with native iOS and Android apps for ordering, self-service and self-scheduling.aexinc.com · read 1 Oct 2026
- Support services
- AEX Network Services includes a 24/7/365 NOC, Tier-2/3 engineering support and a white-label subscriber helpdesk.aexinc.com · read 1 Oct 2026
