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Alepo BSS Now
Austin, Texas, United States
What it is
Alepo BSS Now is a fully managed SaaS business support platform for MVNOs and ISPs. It combines customer management, preconfigured product catalogs, charging and billing, and customer self-service portals with AI chatbot support. Billing options include prepaid and postpaid broadband plans, along with subscription-based and usage-based billing. Branded mobile and web self-care apps support customer engagement, while real-time analytics cover customer insights, revenue reporting and operational metrics. Integration options include RADIUS, Diameter, payment gateways and open APIs for CRM, ERP and analytics platforms. Alepo lists end-to-end encryption, multi-factor authentication, role-based access, SSO, GDPR and SOC2 compliance, and a 99.9% uptime SLA; it also states that its systems use 24/7 monitoring and are ISO 27001 compliant. Each subscription includes a dedicated Customer Success Manager, configuration support, consulting, training and issue resolution. Alepo says setup and go-live can occur in under 30 days. Its initial deployment guidance covers one customer type with mobile voice, SMS and data on monthly billing cycles. Pricing is on request.
For and against
For
- Supports prepaid and postpaid billing
- Includes branded mobile and web self-care apps
- Provides real-time customer, revenue and operational analytics
- Subscriptions include a dedicated Customer Success Manager
- Setup and go-live can occur in under 30 days
Against
- Initial deployment guidance covers one customer type
- Initial guidance specifies monthly billing cycles
- Pricing is available on request
The verdict
BSS Now combines customer operations, billing and self-service with integrations and included support. Alepo describes limits for initial deployment, and does not list a product price.
Who it suits
BSS Now is for MVNOs and ISPs seeking customer, billing and self-care operations in a managed platform. Alepo says it serves communication providers from emerging MVNOs to Tier-1 operators.
Plans and prices
BSS Now
Customer management · billing · self-care · AI support
Read 1 Oct 2026 · alepo.com
On the record
- Analytics
- BSS Now provides real-time analytics with customer insights, revenue reporting, and operational metrics.alepo.com · read 1 Oct 2026
- Audience
- Alepo says its solutions serve communication service providers ranging from emerging MVNOs to Tier-1 operators.alepo.com · read 1 Oct 2026
- Billing models
- The datasheet lists prepaid and postpaid broadband plans plus subscription-based and usage-based billing.alepo.com · read 1 Oct 2026
- Compliance
- The BSS Now datasheet lists GDPR compliance, SOC2 compliance, role-based access, and SSO integration.alepo.com · read 1 Oct 2026
- Core operations
- The platform includes customer management, preconfigured product catalogs, convergent charging and billing, and self-care portals with AI chatbot support.alepo.com · read 1 Oct 2026
- Customer apps
- Alepo describes branded mobile and web self-care applications for digital-first engagement.alepo.com · read 1 Oct 2026
- Initial deployment limit
- Alepo's launch guidance says initial deployment supports single customer types with mobile voice, SMS, and data services on monthly billing cycles.alepo.com · read 1 Oct 2026
- Integrations
- Integration capabilities include RADIUS, Diameter, API connectivity, major payment gateways, and open APIs for CRM, ERP, and analytics platforms.alepo.com · read 1 Oct 2026
- Launch time
- Alepo says complete platform setup and go-live can occur in under 30 days.alepo.com · read 1 Oct 2026
- Purpose
- BSS Now is a fully managed SaaS business support platform for MVNOs and ISPs.alepo.com · read 1 Oct 2026
- Scaling
- The platform uses elastic cloud architecture and automated scaling to add subscribers, services, or regions without downtime.alepo.com · read 1 Oct 2026
- Security
- Alepo states that BSS Now uses end-to-end encryption, multi-factor authentication, GDPR and PCI DSS compliance, and a 99.9% uptime SLA.alepo.com · read 1 Oct 2026
- Security operations
- Alepo's security page states that its systems use 24/7 monitoring and are ISO 27001 compliant.alepo.com · read 1 Oct 2026
- Support
- Every BSS Now subscription includes a dedicated Customer Success Manager, configuration support, best-practice consulting, training, and issue resolution.alepo.com · read 1 Oct 2026
