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Azotel SIMPLer OSS
Cork, Ireland
What it is
Azotel SIMPLer OSS is an integrated operations and core network platform for wireless broadband operators. It manages customer and prospective-customer records, trouble tickets, sales tracking, custom fields, and attachments. Billing covers usage-based charges, a debtors ledger, financial reports, and automatic collection by direct debit, e-check, or credit card; listed gateway interfaces include Authorize.Net, IP Pay, Moneris, Realex, PayPal, and Payment Express. Operators can set thresholds that trigger subscriber notices, throttling, or disconnection for overdue invoices or data use. SIMPLer monitors equipment reachability, sends email or SMS alerts, and provides usage graphs and diagnostics. It automates provisioning and includes Google Calendar-based scheduling for installations and repairs. The End-User Portal lets customers view account, balance, invoice, usage, and equipment details, update account and payment information, make electronic payments, and run a speed test. Deployment options include hosted SaaS and standalone software for operators managing their own servers. Pricing is available on request. Azotel also offers an outsourced end-customer helpdesk that it says can provide operators with 24/7 coverage.
For and against
For
- Combines subscriber records, ticketing, and billing functions.
- Supports usage billing and automatic payment collection.
- Can alert, throttle, or disconnect at configured thresholds.
- Customer portal supports account review and electronic payments.
Against
- Pricing is available only on request.
- Standalone deployment requires operators to manage their own servers.
- Handbook documents require a company-issued username and password.
The verdict
SIMPLer brings billing, customer management, provisioning, and network monitoring into one platform for wireless broadband operators. Pricing requires a request, and operators choosing standalone deployment need to manage their own server environment.
Who it suits
SIMPLer is intended for WISPs and broadband operators managing customers, billing, and network operations. Its hosted and standalone options accommodate operators using either SaaS or their own servers.
Plans and prices
SIMPLer SaaS — 100 Users
100 users · hosted · 1-year duration
Read 7 Oct 2026 · azotel.com
SIMPLer Standalone User License
1,000 subscribers · once-off purchase · server required separately
Read 7 Oct 2026 · azotel.com
On the record
- Billing
- SIMPLer supports usage-based billing, a debtors ledger, financial reports, and automatic payments by direct debit, e-check, and credit card.azotel.com · read 7 Oct 2026
- Company history
- Azotel says it began as an Internet service provider in 2002 and developed SIMPLer from its experience operating a wireless broadband network.azotel.com · read 7 Oct 2026
- Customer management
- SIMPLer manages customer and prospective-customer records and includes trouble ticketing, sales tracking, custom fields, and attachments.azotel.com · read 7 Oct 2026
- Customer portal
- The End-User Portal lets customers view account details, balances, invoices, usage, and equipment information, edit account and payment details, make electronic payments, and run a speed test.azotel.com · read 7 Oct 2026
- Documentation access
- Azotel says users must contact the company to receive a username and password to view handbook documents.azotel.com · read 7 Oct 2026
- Network controls
- SIMPLer can notify, throttle, or disconnect subscribers who exceed configured overdue-invoice or data-cap thresholds.azotel.com · read 7 Oct 2026
- Network monitoring
- SIMPLer monitors equipment reachability and can send email or SMS alerts, and it provides usage graphs and diagnostic tools.azotel.com · read 7 Oct 2026
- Payment integrations
- Azotel lists payment gateway interfaces for Authorize.Net, IP Pay, Moneris, Realex, PayPal, and Payment Express.azotel.com · read 7 Oct 2026
- Product scope
- SIMPLer is an integrated OSS and core network platform for wireless broadband operators.azotel.com · read 7 Oct 2026
- Provisioning and scheduling
- SIMPLer automates customer provisioning and provides Google Calendar-based scheduling for installs and repairs.azotel.com · read 7 Oct 2026
- Reporting and mapping
- Operators can connect reporting tools such as Crystal Reports or Jasper Reports, and customer locations can be displayed using Google Maps and Google Earth.azotel.com · read 7 Oct 2026
- Security and hosting
- Azotel describes the hosted SaaS environment as secure and says essential backup procedures are in place; the standalone option is for operators who manage their own servers.azotel.com · read 7 Oct 2026
- Security controls
- SIMPLer supports two-factor authentication and configurable user access levels.wiki.azotel.com · read 7 Oct 2026
- Support
- Azotel offers an outsourced helpdesk for end-customer support, which it says can provide operators with 24/7 coverage.azotel.com · read 7 Oct 2026
- Target customers
- Azotel describes its solutions as serving WISPs and broadband operators, and says SIMPLer was designed by an ISP for other ISPs.azotel.com · read 7 Oct 2026
