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ICTBroadcast
ICTBroadcast · Multan, Punjab, Pakistan · founded 2005
What it is
ICTBroadcast is a white-label, multi-tenant autodialer and call center platform for call centers, organizations, and IT service providers. It supports Auto, Predictive, Power, and Progressive dialing modes, with campaign pacing for each. A web drag-and-drop IVR designer provides 14 node types, including menus, transfers, recordings, do-not-call controls, and REST API integration. Communication channels listed include voice, SMS, fax, email, WhatsApp, and live chat. CRM connections through the REST API include SuiteCRM, SugarCRM, EspoCRM, Yetiforce, and Vtiger. Compliance tools cover DNC management, opt-outs, calling windows, time-zone-aware dialing, and TCPA-related controls. Reports include campaign results, disposition statistics, live agent statistics, and custom CDR exports to CSV. The software is installed on the customer’s own server and supports web, Linux, API, and self-hosted deployment. Enterprise pricing starts at $299 a month for five channels; one-time Enterprise options are also listed.
For and against
For
- Provides four dialing modes
- Includes a 14-node visual IVR designer
- Supports voice, SMS, fax, email, WhatsApp, and chat
- Lists CRM integrations through REST API
- Offers campaign and live-agent reporting
Against
- No free plan is listed
- Self-hosted deployment requires the customer’s server
- Enterprise 5 lists five channels
- Pricing varies by channel capacity and edition
The verdict
ICTBroadcast combines outbound dialing, IVR design, multiple communication channels, compliance controls, and reporting. Its self-hosted model and channel-based plans are central considerations for prospective buyers.
Who it suits
It is aimed at call centers and organizations, as well as ITSPs offering hosted dialer or call-center services. Self-hosting suits teams that install software on their own server.
Plans and prices
Enterprise 5
5 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
Enterprise 10
10 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
Enterprise 50
50 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
Enterprise 100
100 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
Enterprise 200
200 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
Enterprise 500
500 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
Enterprise 1000
500 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
SP-50
50 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
SP-100
100 lines/channels
Read 20 Sep 2026 · ictbroadcast.com
On the record
- Audience
- The pricing page positions Enterprise Edition for call centers and organizations, and Service Provider Edition for ITSPs offering hosted dialer and call center services.ictbroadcast.com · read 3 Oct 2026
- Company history
- ICT Innovations says it has provided solutions to Internet telephony service providers since 2005.ictinnovations.com · read 3 Oct 2026
- Company location
- ICT Innovations lists its office at Khawar Center in Multan Cantt, Punjab, Pakistan.ictinnovations.com · read 3 Oct 2026
- Compliance controls
- The product lists DNC management, opt-out handling, calling time windows, time-zone-aware dialing, and TCPA-related controls.ictbroadcast.com · read 3 Oct 2026
- CRM integrations
- The features page names SuiteCRM, SugarCRM, EspoCRM, Yetiforce, and Vtiger as CRM integrations available through its REST API.ictbroadcast.com · read 3 Oct 2026
- Deployment
- ICTBroadcast says it is self-hosted and installs on the customer's own server.ictbroadcast.com · read 3 Oct 2026
- Dialing modes
- The features page lists Auto, Predictive, Power, and Progressive dialing modes and describes campaign pacing for each.ictbroadcast.com · read 3 Oct 2026
- IVR
- Its web-based drag-and-drop IVR designer includes 14 node types, including menus, call transfer, recording, DNC, and REST API integration nodes.ictbroadcast.com · read 3 Oct 2026
- Product
- ICTBroadcast describes itself as a white-label, multi-tenant autodialer and call center platform with predictive dialing, IVR, REST API, and voice, SMS, fax, and email channels.ictbroadcast.com · read 3 Oct 2026
- Reporting
- The features page describes campaign reports, custom CDR queries exportable to CSV, disposition statistics, and live agent statistics.ictbroadcast.com · read 3 Oct 2026
- Supported channels
- The homepage lists voice, SMS, fax, email, WhatsApp, and live chat as communication channels.ictbroadcast.com · read 3 Oct 2026
- Support resources
- The support page offers separate user guides for Service Provider and Enterprise editions, tutorials, and video tutorials.ictbroadcast.com · read 3 Oct 2026
