Voicent
Mountain View, California, United States
What it is
Voicent provides software for automated voice, email and text-message communication. Its hosted service runs in a browser and can be accessed from computers, phones and tablets. Cloud plans include call-center tools such as an agent dashboard, predictive dialing and campaigns. The cloud service covers calls to the USA and Canada; on-premise software supports worldwide service with local phone and text services and requires Windows. Voicent says its cloud service does not limit contacts and allows unlimited imports without extra fees. Cloud calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop and dialing modes such as predictive, progressive, preview and click-to-call. CRM integrations include Salesforce, SugarCRM and Zoho CRM. The free plan includes 100 minutes/texts. Paid plans are listed from $19/mo, and a 30-day trial is available. Standard support is available weekdays from 8am to 5pm PST, excluding Voicent holidays or closures.
For and against
For
- Free plan includes 100 minutes/texts
- Cloud access works through a browser
- Cloud contact imports are unlimited
- Includes call recording and voicemail drop
Against
- Cloud calls cover only the USA and Canada
- On-premise server software requires Windows
- Standard support is limited to weekday business hours
The verdict
Voicent offers automated multi-channel communication with cloud call-center features and on-premise service. Review the geographic distinction, call billing increments and operating-system requirement when choosing an approach.
Who it suits
Voicent may suit businesses or communities that need automated voice, email or text communication, with cloud or Windows-based on-premise options. Teams seeking call-center functions or CRM connections may find its listed tools relevant.
Plans and prices
Free
100 minutes/texts · 1 agent · 2 lines
Read 15 Oct 2026 · voicent.com
Pay as you Go
Credit bundles · 5 lines per agent · credits never expire
Read 15 Oct 2026 · voicent.com
Starter
Auto Dialer · Predictive Dialer · CRM/reports · unlimited campaigns and contacts
Read 15 Oct 2026 · voicent.com
Premium
Starter features · multiple locations · role-based access · agent dashboard
Read 15 Oct 2026 · voicent.com
Enterprise
Starter and Premium features · dedicated server · skills-based ACD routing · unlimited phone lines
Read 15 Oct 2026 · voicent.com
On the record
- API interfaces
- The developer network documents gateway, CRM, campaign, application, GUI and advanced gateway interfaces.voicent.com · read 15 Oct 2026
- API standards
- Voicent APIs use HTTP, SMTP and VoiceXML open standards for voice, text and email application development.voicent.com · read 15 Oct 2026
- Auto dialer
- Its auto dialer places calls, detects live answers, busy lines and answering machines, and stores caller information in the CRM.voicent.com · read 15 Oct 2026
- Billing increments
- Cloud calls are billed from pickup to hang-up with a 30-second minimum followed by 6-second increments.voicent.com · read 1 Oct 2026
- Bring-your-own-service
- BYOS lets cloud customers connect their own VoIP, corporate PBX, SIP trunk or SMS provider without installing Voicent server software.voicent.com · read 15 Oct 2026
- Call-center features
- All cloud plans include call-center features such as agent dashboard, predictive dialing and campaigns.voicent.com · read 1 Oct 2026
- Campaign automation
- Marketing and sales automation can trigger personalized follow-up messages from prospect or customer behavior and events.voicent.com · read 15 Oct 2026
- Capacity guidance
- The system FAQ gives hardware guidance from 3 GB memory for one channel up to multi-Xeon systems for hundreds of channels.jardin.voicent.com · read 15 Oct 2026
- Cloud access
- Voicent's hosted service runs from a browser and can be accessed from any device, including phones and tablets.voicent.com · read 1 Oct 2026
- Cloud geography limit
- Voicent states that its cloud service currently calls only US and Canadian phone numbers; other countries require on-premise software.voicent.com · read 15 Oct 2026
- Communication channels
- Its products provide automated voice, email and text-message communication with point-and-click ease.voicent.com · read 1 Oct 2026
- Company history
- Voicent says it released its flagship Voicent Gateway 1.0 in October 2003.voicent.com · read 1 Oct 2026
- Company identity
- The legal footer identifies the maker as Voicent Communications Inc.voicent.com · read 15 Oct 2026
- Company profile
- LinkedIn lists Voicent as a privately held Mountain View, California software-development company founded in 2001 with 11–50 employees.linkedin.com · read 15 Oct 2026
- Contact limits
- Voicent says its cloud service does not limit the number of contacts and allows unlimited contact imports without extra fees.voicent.com · read 1 Oct 2026
- Core purpose
- Voicent develops communication software for people, businesses and communities to share information, exchange ideas and build relationships.voicent.com · read 1 Oct 2026
- CRM
- Voicent includes a built-in CRM that tracks interactions, shows caller popups and supports contact history and notes.voicent.com · read 15 Oct 2026
- Deployment
- Voicent is offered as a hosted cloud service or as on-premise software that customers install and operate themselves.voicent.com · read 15 Oct 2026
