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Best Genesys Cloud Agentic Virtual Agent Alternatives in 2026

Updated

20 apps from AI customer service agents ranked against Genesys Cloud Agentic Virtual Agent on the same published basis.

  1. 1
    Webex App Free plan AndroidiOSMacWebWin Free7.9
    Genesys Cloud Agentic Virtual Agent vs Webex App
  2. 2
    Agentforce Vibes Free plan WebiOSAndroid $125/mo7.6
    Genesys Cloud Agentic Virtual Agent vs Agentforce Vibes
  3. 3
    Yellow.ai Free plan WebiOSAndroid Free7.6
    Genesys Cloud Agentic Virtual Agent vs Yellow.ai
  4. 4
    Kustomer AndroidapiiOSWeb 7.2
    Genesys Cloud Agentic Virtual Agent vs Kustomer
  5. 5
    Intercom Free trial AndroidiOSWeb $19/mo7.1
    Genesys Cloud Agentic Virtual Agent vs Intercom
  6. 6
    Ada AndroidapiiOSWeb 7.0
    Genesys Cloud Agentic Virtual Agent vs Ada
  7. 7
    Mavenoid AndroidapiiOSWeb 7.0
    Genesys Cloud Agentic Virtual Agent vs Mavenoid
  8. 8
    Zowie WebiOSAndroid 6.9
    Genesys Cloud Agentic Virtual Agent vs Zowie
  9. 9
    Casey the Help Agent AndroidiOSWeb $2/mo6.8
    Genesys Cloud Agentic Virtual Agent vs Casey the Help Agent
  10. 10
    ASAPP CXP WebiOSAndroid 6.6
    Genesys Cloud Agentic Virtual Agent vs ASAPP CXP
  11. 11
    Freshdesk Free plan api $19/mo6.4
    Genesys Cloud Agentic Virtual Agent vs Freshdesk
  12. 12
    Klaviyo Free plan Web Free6.3
    Genesys Cloud Agentic Virtual Agent vs Klaviyo
  13. 13
    Dalo Free plan Web $10/mo6.2
    Genesys Cloud Agentic Virtual Agent vs Dalo
  14. 14
    ChatterMate Free plan Web $19/mo6.1
    Genesys Cloud Agentic Virtual Agent vs ChatterMate
  15. 15
    Stept Free plan Web $19/mo6.1
    Genesys Cloud Agentic Virtual Agent vs Stept
  16. 16
    Weav Free plan Web $29/mo6.1
    Genesys Cloud Agentic Virtual Agent vs Weav
  17. 17
    OpenServe Web 5.9
    Genesys Cloud Agentic Virtual Agent vs OpenServe
  18. 18
    Pega CRM Free trial Web 5.8
    Genesys Cloud Agentic Virtual Agent vs Pega CRM
  19. 19
    Gladly apiWeb 5.6
    Genesys Cloud Agentic Virtual Agent vs Gladly
  20. 20
    Helpbase Web 5.6
    Genesys Cloud Agentic Virtual Agent vs Helpbase

Genesys Cloud Agentic Virtual Agent alternatives compared

#AppScoreFree planFromRuns on
1Webex App7.9Free planFreeAndroid, iOS, Mac, Web, Windows
2Agentforce Vibes7.6Free plan$125/moWeb, iOS, Android
3Yellow.ai7.6Free planFreeWeb, iOS, Android
4Kustomer7.2No—Android, API, iOS, Web
5Intercom7.1No$19/moAndroid, iOS, Web
6Ada7.0No—Android, API, iOS, Web
7Mavenoid7.0No—Android, API, iOS, Web
8Zowie6.9No—Web, iOS, Android
9Casey the Help Agent6.8No$2/moAndroid, iOS, Web
10ASAPP CXP6.6No—Web, iOS, Android
11Freshdesk6.4Free plan$19/moAPI
12Klaviyo6.3Free planFreeWeb
13Dalo6.2Free plan$10/moWeb
14ChatterMate6.1Free plan$19/moWeb
15Stept6.1Free plan$19/moWeb
16Weav6.1Free plan$29/moWeb
17OpenServe5.9No—Web
18Pega CRM5.8No—Web
19Gladly5.6No—API, Web
20Helpbase5.6No—Web
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Questions about Genesys Cloud Agentic Virtual Agent alternatives

What is the best alternative to Genesys Cloud Agentic Virtual Agent?

Webex App, number 1 in AI customer service agents with a score of 7.9 out of 10. The others here: Agentforce Vibes, Yellow.ai, Kustomer and 16 more.

What is the best free alternative to Genesys Cloud Agentic Virtual Agent?

Webex App is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.