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Exotel Contact Center
Bengaluru, Karnataka, India
What it is
Exotel Contact Center is a paid cloud service for managing inbound and outbound calls alongside digital customer conversations. It brings voice, SMS, WhatsApp, video conferencing, and other channels into one interface. Call tools include multi-level IVR, automated calls and texts, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder. Teams can review real-time analytics, historical reports, and agent dashboards. Exotel says the product integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. Deployment options include public cloud, private cloud, on-premises, hybrid, and customer cloud; supported platforms are Android, iOS, web, API, and self-hosted. XPrime is positioned for emerging businesses and enterprises, while XPro and XTRM target enterprises. XPrime is priced on request and XPro is priced on request. XTRM has no listed price and directs visitors to sales. Voice Streaming (Agent Stream) is excluded from the listed plans and offered separately. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.
For and against
For
- Combines voice, messaging, and video channels
- Includes IVR, dialers, and call recording
- Offers real-time and historical analytics
- Lists cloud, on-premises, and hybrid deployment
Against
- Voice Streaming is offered separately
- XTRM has no listed price
- No free plan is listed
The verdict
Exotel Contact Center combines call handling, digital channels, analytics, and several deployment options. Buyers should compare the listed plan features and account for Voice Streaming as a separate offering.
Who it suits
It may suit businesses that need to coordinate phone and digital customer conversations, with deployment choices for different environments. XPrime is described for emerging businesses and enterprises; XPro and XTRM are positioned for enterprises.
Plans and prices
XPrime
Voice channel · Digital channels · Powerful dialers · Call routing
Read 5 Oct 2026 · next.exotel.com
XPro
Voice channel · Digital channels · Powerful dialers · Smart universal routing
Read 5 Oct 2026 · next.exotel.com
XTRM
Voice channel · Digital channels · Powerful dialers · Smart universal routing
Read 5 Oct 2026 · next.exotel.com
On the record
- Analytics
- The contact center offers real-time analytics, historical reporting, and agent analytics dashboards.next.exotel.com · read 5 Oct 2026
- Audience
- XPrime is described for emerging businesses and enterprises, while XPro and XTRM are positioned for enterprises.next.exotel.com · read 5 Oct 2026
- Call handling
- Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder.next.exotel.com · read 5 Oct 2026
- Deployment
- Deployment options listed include public cloud, on-premises, private cloud, and hybrid; the pricing page also lists customer cloud.next.exotel.com · read 5 Oct 2026
- Integrations
- Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools.next.exotel.com · read 5 Oct 2026
- Omnichannel
- The product page lists SMS, WhatsApp, voice calls, video conferencing, and other channels managed from one interface.next.exotel.com · read 5 Oct 2026
- Plan limitation
- Voice Streaming (Agent Stream) is excluded from the listed contact center plans and is offered separately.next.exotel.com · read 5 Oct 2026
- Pricing details
- The pricing page shows $70 for XPrime and $100 for XPro, while XTRM displays no price and directs visitors to sales.next.exotel.com · read 5 Oct 2026
- Product
- The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection.next.exotel.com · read 5 Oct 2026
- Reliability
- Exotel advertises 99.99% uptime for its cloud network and says it uses backup routes and flexible infrastructure.next.exotel.com · read 5 Oct 2026
- Security
- The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards.next.exotel.com · read 5 Oct 2026
- Security controls
- Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls.next.exotel.com · read 5 Oct 2026
- Support
- The product page advertises 24×7 customer support by phone, email, and Twitter.next.exotel.com · read 5 Oct 2026
