8x8 Communications APIs

Plans and prices

Every plan, in full

On the record

API authentication

The Messaging API uses an API-key Bearer token generated in the customer portal.support.cpaas.8x8.com · read 15 Oct 2026

Company founding

8x8 was founded in 1987.gartner.com · read 15 Oct 2026

Company funding or owner

Crunchbase lists 8x8 as a public post-IPO company funded by Francisco Partners.crunchbase.com · read 15 Oct 2026

Company headquarters and size

LinkedIn lists Campbell, California as headquarters and a company size of 1,001–5,000 employees.linkedin.com · read 15 Oct 2026

Company legal name

The company is identified as 8x8, Inc.crunchbase.com · read 15 Oct 2026

Compliance

The trust portal lists SOC 2, ISO 27001, ISO 27017, ISO 27018, HIPAA, GDPR, PCI DSS and other compliance frameworks.trust.8x8.com · read 15 Oct 2026

Developer portal

The developer portal documents SMS, business messaging, verification, callflows, IVR, number masking, video, contacts, automation and reporting APIs.developer.8x8.com · read 15 Oct 2026

Documentation and support

8x8 provides product documentation, developer guides, API references, integration guides and a support portal for CPaaS users.help.8x8.com · read 15 Oct 2026

Integrations

8x8 lists integrations and partner connections involving Microsoft, Google Workspace, Salesforce, Zendesk and Microsoft Teams.8x8.com · read 15 Oct 2026

Jitsi pricing model

Jitsi as a Service bills by monthly active users, starting at $0.35 per MAU and decreasing with volume.8x8.com · read 15 Oct 2026

Jitsi video service

Jitsi as a Service supplies video calls, conferencing, chat and desktop sharing on 8x8 infrastructure.8x8.com · read 15 Oct 2026

Limit: implementation reliability

A Gartner review headline reports that performance and reliability did not meet expectations during implementation.gartner.com · read 15 Oct 2026

Limit: mobile call quality

Google Play reviews report missed incoming calls, failed outgoing calls, call delay and unreliable speakerphone behavior in the 8x8 Work app.play.google.com · read 15 Oct 2026

Limit: service outages

Trustpilot reviews include reports of customer-service phones going down without a satisfactory resolution.trustpilot.com · read 15 Oct 2026

Limit: support access

Trustpilot reviewers complain that reaching a live support representative is difficult and that chat is often required.trustpilot.com · read 15 Oct 2026

Message fallback

Undelivered or unread messages can be resent through SMS or another configured channel.8x8.com · read 15 Oct 2026

Messaging receipts

Callbacks expose sent, delivered and read message states plus button click-through rates.8x8.com · read 15 Oct 2026

Notable news

8x8 announced the appointment of Jamie Snaddon as Chief Strategy Officer on October 8, 2026.investors.8x8.com · read 15 Oct 2026

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